Field Supervisor

Universal Services Of America Gainesville , GA 30501

Posted 5 months ago

We are North America's leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! We have great part-time and full-time positions available! Start your phenomenal career with Allied Universal today!

Allied Universal is currently hiring a Field Supervisor (FS) to support operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

KEY RESPONSIBILITIES:

  • Perform day / night site visits to inspect & supervise SPs in field

  • Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites

  • Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs

  • A Field Supervisor (FS) supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

  • Responsible for visiting assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized;

  • Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;

  • Respond to call-offs that occur during the FS's shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site;

  • Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director; may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager or Corporate HR Director;

  • May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director; Field Supervisor may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Branch/Corporate HR management;

  • Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office;

  • Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager;

  • In the event of an abandoned or open post, Field Supervisor is responsible for identifying available qualified personnel to fill the post as quickly as possible, however, Field Supervisor may be required to "stand post" on an as-needed basis for an undefined period of time, depending on business needs; this may include long-term assignments to specific posts or various posts as needed;

  • Field Supervisor is responsible for maintaining all current BSIS licenses and ensuring a working knowledge of all posts within his or her regional area of responsibility;

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum high school diploma or equivalent required. Some college education or business classes desirable

  • Minimum 3 5 years of professional-level experience required and prior experience in the security industry, law enforcement and/or military highly desired;

  • Experience in scheduling, operations or other functions of security industry a plus;

  • Current state issued driver's license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required;

  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines;

  • This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as delivery of items to client sites, training of officers at sites, standing post as needed, etc.).

  • Ability to write effective and concise reports in neat, legible handwriting is required;

  • Working knowledge of Microsoft Office software a considerable plus;

  • Professional, articulate and able to use good independent judgment and discretion;

  • Outstanding verbal and written communication skills required;

  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

EOE/Minorities/Females/Vet/Disability

Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Services Technician North

Northeast Georgia Health System

Posted 3 days ago

VIEW JOBS 12/6/2019 12:00:00 AM 2020-03-05T00:00 Improving the health of our community in all we do Northeast Georgia Health System (NGHS) is a non-profit community health system on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through four hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder and Dahlonega – with a total of more than 700 beds and more than 1,100 medical staff members representing more than 50 specialties. NGHS also encompasses Northeast Georgia Physicians Group, a multi-specialty group with more than 65 locations, and The Heart Center of Northeast Georgia Medical Center, a cardiology practice with more than 15 locations. NGHS Job Summary Provide basic complexity installation, support, and troubleshooting for desktops, laptops, thin clients, audio/visual, mobile devices, VoIP phones, printers, and/or other end-user devices. Provide support to various departments and locations, depending on needs and demands, following appropriate protocols and procedures for each area. Work with team members to provide feedback for technologies and processes to improve end-user experience and increase capabilities. Minimum Job Qualifications High School Diploma CompTIA A+ certification preferred 1 year of IT experience required. Technical experience in two more of the following areas preferred: PCs, laptops, thin clients, VOIP, Audio/Visual, network troubleshooting, mobile devices, as well as various peripherals and operating systems. Essential Tasks and Responsilbilities 1.Provide prompt and professional customer service to all end users 2.Coordinate new hardware and software requests with end users to ensure the equipment requested is adequate for their needs and meets the organizational standards. 3.Document technical processes and procedures, as necessary. 4.Provide on-call support as required by the schedule. 5.Monitor ServiceNow tickets, ensuring SLA's are met and tickets are resolved in a timely manner. 6.Work collaboratively across the organization. Accept ownership of tasks and engage others as needed. Since first opening its doors in Gainesville in 1951, Northeast Georgia Medical Center has added hospital campuses in Braselton, Barrow and Dahlonega – and become Georgia's most awarded hospital. Some recognitions include being named to these lists: America's 50 Best Hospitals – Healthgrades 100 Top Hospitals – Truven Health Analytics 100 Hospitals with Great Heart Programs – Beckers Hospital Review America's Top Quality Providers – Carechex Atlanta's Top 150 Workplaces – Atlanta Journal-Constitution Healthcare's Most Wired Hospitals and Health Systems – Hospitals & Health Networks magazine NGMC has also been recognized in recent years as Georgia's #1 Hospital for overall hospital care, overall surgical care, heart care, orthopedic surgery, women's care and more. Northeast Georgia Health System Gainesville GA

Field Supervisor

Universal Services Of America