Field Success Regional Lead

Enjoy Menlo Park , CA 94025

Posted 2 weeks ago

About Enjoy.

Enjoy is the next generation of the retail store. We pride ourselves on delivering a new kind of buying experience and our friendly Customer Experience Experts bring the best of the store directly to you. We offer same-day delivery for today's premiere mobile devices with additional help and setup. Best of all...it's free!

Each year we grow, reaching a total of 50 locations in 2018, with more expansion on the horizon. Needless to say, it's an ambitious undertaking which requires a spirit of winning together and a strong growth mindset. We value people who choose kindness and are obsessed with delivering amazing experiences. We are helping today's premier companies navigate the shift from brick and mortar to online commerce that delivers a first-rate experience to the experience obsessed. Enjoy delivers speed, kindness, and an outstanding value.

Enjoy is founded and led by Ron Johnson, former head of Apple Retail. Alongside is an executive team from leading retail, technology, and design organizations such as Apple, Facebook, and Amazon.

The role.

Our Field Service Lead will have a deep understanding of the key priorities of the business by working in-field with each market and dive deep with leaders into the reports and insights. You will also leverage data to recognize and analyze problems and opportunities in the Field, then consult and offer suggestions around best practices to HQ and Field leaders.

Responsibilities:

  • Gather and analyze areas of success and opportunities within our Field organization through in Field Experience and Data analysis

  • Partner with key stakeholders to develop processes that solve issues discovered as well as processes that cultivate successful practices across the organization

  • Evaluate the effectiveness of new initiatives through in-Field experience and data analysis

  • Clearly communicate key learnings and action plans with core stakeholders across all Departments

  • Provide local support for the launch of high-profile initiatives, pilots, or other priority projects

  • Assist in the prioritization of projects and initiatives that impact our Field teams

Responsibilities:

  • 3-5 years of experience in leading successful teams in retail or sales organizations

  • Strong written communication skills

  • Skilled in root cause analysis

  • Ability to develop strong relationships and gain buy-in from both Field and HQ

  • Great listening and observation skills

  • Effective presentation skills

  • Strong quantitative and analytical skills

  • Must be able to travel up to 60%

  • Willingness to have an open mind and roll up sleeves

  • Knowledge of Lean and/or Six Sigma methodologies a plus

This job description is not intended as a comprehensive or exhaustive list of all duties, responsibilities, and qualifications necessary for the position described herein. The duties, responsibilities, and qualifications of the position are subject to change without notice.

All offers of employment are subject to background checks and drug screens prior to start date. Enjoy will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local, state, and federal laws and Fair Chance Ordinances.

As an equal opportunity employer, Enjoy is proud to maintain a workplace characterized by mutual respect, inclusivity, and the celebration of diversity. All qualified applicants are welcome and will be considered for employment without regard to race, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender identity, genetics, disability, veteran status, or other applicable protected characteristic under local, state, or federal law.

#LI-ENJOY


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Field Success Regional Lead

Enjoy