Field Specialist, Model E

Field Specialist, Model e

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

Job Description | Model e Field Specialist We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we're all a part of something bigger than ourselves. What will you make today? Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears, and voice of Ford.

What you'll do...

• Drive Best-In-Class customer experience at Ford Dealers within a designated region

• Travel regularly in the Field, sometimes overnight, meeting with Dealers in-person to build rapport and establish credibility

• Analyze and identify areas of opportunity using data, with the ability to communicate performance, and consult with Market Area/Regional personnel on meeting key objectives via Organizational Meetings, virtual meetings, distribution of reporting and best practices, etc.

• Participate in and support various business growth Dealer meetings: monthly all-Dealer calls, Grass Roots Ready for Retail meetings, Guest Experience Immersion, National Dealer Meeting, etc.

• Collaborate and build relationships with key stakeholders to drive adoption of brand-differentiating customer experiences:

• Market Area/Regional personnel including weekly priority calls

• Marketing, Sales, and Field Operations personnel in the General Office

• Customer Experience and Customer Service General Office Teams

• Present compelling business case proformas and implement programs, events (promotions, incentives, training sessions, etc.), and advertising/merchandising strategies toward meeting/exceeding Customer Experience objectives

• Train and consult Dealers on adoption of technology that support delivery of brand-differentiating customer experiences

• Conduct ongoing analysis of Dealer customer advocacy (NPS) scores to identify areas of improvement, develop and execute action plans

• Support customer handling by ensuring Dealers are familiar with customer handling tools and resources, and escalate concerns where appropriate

• Provide support for Market Area/Regional personnel regarding:

• Communication of programs, events, and training to drive success toward objectives

• Dealer best practices

• Dealer consultation regarding effective implementation of programs and advertising/merchandising (POS) strategies

• Engaging with Dealers to improve delivery of remote experiences like mobile service, pickup and delivery, and online service reservations

• Assist in preparing and presenting business development presentations conducted by the General and Regional Manager (Grass Roots meetings, all-Dealer calls, etc.).

• This position is a hybrid field position located in Kansas City, MO

What you'll do...

• Drive Best-In-Class customer experience at Ford Dealers within a designated region

• Travel regularly in the Field, sometimes overnight, meeting with Dealers in-person to build rapport and establish credibility

• Analyze and identify areas of opportunity using data, with the ability to communicate performance, and consult with Market Area/Regional personnel on meeting key objectives via Organizational Meetings, virtual meetings, distribution of reporting and best practices, etc.

• Participate in and support various business growth Dealer meetings: monthly all-Dealer calls, Grass Roots Ready for Retail meetings, Guest Experience Immersion, National Dealer Meeting, etc.

• Collaborate and build relationships with key stakeholders to drive adoption of brand-differentiating customer experiences:

• Market Area/Regional personnel including weekly priority calls

• Marketing, Sales, and Field Operations personnel in the General Office

• Customer Experience and Customer Service General Office Teams

• Present compelling business case proformas and implement programs, events (promotions, incentives, training sessions, etc.), and advertising/merchandising strategies toward meeting/exceeding Customer Experience objectives

• Train and consult Dealers on adoption of technology that support delivery of brand-differentiating customer experiences

• Conduct ongoing analysis of Dealer customer advocacy (NPS) scores to identify areas of improvement, develop and execute action plans

• Support customer handling by ensuring Dealers are familiar with customer handling tools and resources, and escalate concerns where appropriate

• Provide support for Market Area/Regional personnel regarding:

• Communication of programs, events, and training to drive success toward objectives

• Dealer best practices

• Dealer consultation regarding effective implementation of programs and advertising/merchandising (POS) strategies

• Engaging with Dealers to improve delivery of remote experiences like mobile service, pickup and delivery, and online service reservations

• Assist in preparing and presenting business development presentations conducted by the General and Regional Manager (Grass Roots meetings, all-Dealer calls, etc.).

• This position is a hybrid field position located in Kansas City, MO