Pomeroy Sacramento , CA 94204
Posted 2 weeks ago
Pomeroy is seeking a IT Field Service Technician
This position offers:
A business casual environment.
Full benefits, including health, vision, dental, 401k and generous PTO!
Essential Duties & Responsibilities:
Perform IT troubleshooting and break-fix to maintain IT hardware/software support for customers in warehouse/office settings.
Responsible for multiple large sites working in front office, sales, warehouse, production, and delivery environments.
Reimaging laptops and desktops
Managing Active Directory
Network monitoring with SolarWinds and network infrastructure support
Working with security software for troubleshooting and maintenance
Will be required to work on large device deployment projects and network upgrades.
Have access to a reliable vehicle, keep accurate records for mileage re-imbursement, keep the vehicle properly maintained which includes cleanliness and regular maintenance intervals and maintain a clean motor vehicle record as well as proof of proper insurance coverage.
Maintain updated ticketing status using a web-based ticketing system.
Maintain a very high customer satisfaction level. This may include occasional customer account contacts to communicate and resolve issues as needed.
Work well with others on the team and be a go-to for troubleshooting and inventory knowledge. Has client contact as required to facilitate issue resolution.
Reporting related to COT/SLA/RST utilization.
Assist Local Operations Manager with various account support duties.
Perform inventory corrections and team assistance.
Minimum requirements
High School Diploma or equivalent is required. AS/BS Degree in a related technical field highly desired
O365 Suite Knowledge i.e. Outlook, Teams, and OKTA MFA
Win10 Operating Systems, Lenovo laptops, desktops, and network printers
Knowledge of reimaging laptops and desktops i.e. with PXE
Familiarity with ticketing system; preferably ServiceNow, working knowledge to be able to manage ticket queue.
Knowledge of Configuration Management Console for laptop/desktop remote management
Knowledge of Mobile Device Management software such as AirWatch and Knox portals
Knowledge of Networking infrastructure support; knowing server rooms, MDs and IDFs, and what they are. Able to identify network devices in a network rack.
Knowledge of Cisco switches and routers using Putty APP for CLI purposes
Exceptional customer service skills.
Must be safety oriented and possess excellent driving habits and a clean driving record.
Must possess good mechanical aptitude and the ability to troubleshoot equipment to a sub-assembly level.
Prior low voltage experience with voice/data cabling experience preferred.
Excellent verbal and written communication skills, documentation skills and a strong sense of urgency in managing and meeting our Service Level Agreements with our clients. The ability to work in adverse repair/installation environments and diffuse stressful situations.
Must possess the ability to work independently while being a strong team player when needed.
Must be willing to work flexible schedule (including some evenings, weekend, and holiday hours) and be on-call. Industry Certifications such as A+, Net+, Server+, or similar are highly desired.
Physical requirements:
Must be physically able to lift and carry up to 50 pounds, operate from small scissor lifts, and climb a 15' ladder when needed.
Must be able to sit for extensive periods of time while driving. Must also be able climb a ladder up to 15' high when needed.
Job Type: Full-time
Pay: $24.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
Experience:
License/Certification:
Work Location: In person
Pomeroy