Field Services Technician

Decisionone Inc El Segundo , CA 90245

Posted 3 months ago

COMPANY OVERVIEW:

Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.

With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne's technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.

RESPONSIBILITIES:

  • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches

  • Installing and repairing Servers

  • Troubleshoot and installing in LAN-WAN environments

  • Provide some desk side technical support for hardware and software

  • Perform analysis to effectively identify potential problems to eliminate problems in the future

  • Maintain requisite technical competence to support the hardware and software

  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process

  • Taking appropriate actions to mitigate or eliminate hardware/software problems

  • handle General Territory.

  • Perform applicable preventative maintenance, per OEM specifications

Experience and Skills:

Experience -

  • 4+ years of experience providing technicial support in a fast paced and constantly changing environment up to executive management level.

  • Excellent customer service and communication skills including providing VIP support.

  • Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365.

  • Support video conferencing units.

  • Support of mobile devices.

  • Experience in troubleshooting basic application issues and also deeper diagnosis under direction from remote teams.

  • Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.

  • Must be able to travel throughout the state and outlying areas.

  • Must be able to work overtime when required.

  • Must be able to provide own transportation.

  • Must submit to and pass a Pre-Employment Drug and Alcohol screen.

Benefits

DecisionOne offers an excellent compensation and benefits package commensurate with experience along with the opportunity to grow with an industry leader.

If you are looking for a challenging position that will afford you the opportunity to be on the cutting edge of today's information technologies, then we have the job for you.

DecisionOne is proud to be an Equal Opportunity/Affirmative Action Employer M/F/D/V. Please be advised that DecisionOne requires the successful completion of a drug screening and background check as a condition of employment.


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Field Services Technician

Decisionone Inc