Field Services Service Delivery Manager

Perspecta Inc. Fort Meade , MD 20755

Posted 2 months ago

Business Group Highlights

Defense

The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.

Responsibilities

Directly responsible for oversight of all Field Technicians globally. Will ensure proper dispatch of technicians when tickets or SRs are assigned and will track all assigned actions until closure. Will ensure Field Technicians are properly resourced and trained to perform their duties. Will work closely with the Global Service Delivery Manager & Global Cybersecurity Delivery Manager to keep abreast of all on-going situations impacting service.

Qualifications

  • Requires BA/BS with 10 years of experience with at least 4 years of management level responsibility. Incumbent has specialized knowledge in at least one area of expertise and a general knowledge in 1-2 other areas.

  • Operational Manager with technical experience in Field Service support for implementation & maintenance activities

  • ITIL V3 certified preferred

  • 8570 IAM III level certification.

  • US Citizenship with an active TS/SCI clearance is required.

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Global Service Delivery Manager

Perspecta Inc.

Posted 6 days ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Business Group Highlights Defense The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions. Responsibilities Oversight of the following tasks include: * Responsible for overall Trouble Management activities across Tier 0, Tier I, and Tier II related to DoDNET services. * Responsible for Enterprise Management (EM) Functions including Configuration Management, EM Controller, EM Ops Engineering, Performance Management, OSS Management, Service Desk, Field Services, Integrated Logistics Support, Order Processing, Solution Development, and Service Activation. * Responsible for synchronization of incident reporting with the Global Cybersecurity Manager and situational awareness reporting to key Government Leadership and its Customers. * Will help mentor staff and provide clear goals and objectives for progression * Support the development of analytical procedures and advanced detection and correlation content to meet changing requirements, and continue evolution towards successful IT Service Management in the Active-Active environment. * Work closely with Business Operations and task order PM's on defining requirements for operational support. Qualifications QUALIFICATIONS: BASIC QUALIFICATIONS: * Bachelor's degree with minimum 15 years of experience relevant IT Service Management (ITSM). * Demonstrated experience providing strategic SME support in Network Operations (NetOps). * Strong understanding of NetOps processes, methods, tools, capabilities, and network engineering. * Proven ability to translate technical details to senior leaders. * Ability to write and verbally communicate ITSM and risk-related concepts effectively to both technical and non-technical audiences. * Must have strong problem-solving and analytical skills and demonstrate poise and ability to act calmly and competently in high-pressure, high-stress situations. * Must have experience to brief Senior or General Officer level customers. * Must have strong interpersonal and networking skills. * Must have demonstrated track record of competency with experience including cybersecurity, information security technologies, Cloud, and SDN. * ITIL v3 Service Operations Intermediate. * US Citizenship with an active TS/SCI clearance is required. PREFERRED QUALIFICATIONS: * Information Technology experience as a DoD and/or Intelligence Community employee or contractor. * Experience supporting the DISA. * Demonstrated use of analysis, design, development, and implementation of technical solutions. * Project Management Professional (PMP) Certification. About Perspecta What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering. Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector. Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories. As a government contractor, Perspecta abides by the following provision Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). Perspecta Inc. Fort Meade MD

Field Services Service Delivery Manager

Perspecta Inc.