Field Services Rep II- Seattle

Careers that Change Lives

The Field Service Engineer (FSE) is the primary technical representative for Medtronic Cardiac Surgery. The FSE is responsible for promoting and maintaining customer satisfaction by providing on-site maintenance and repair of company and customers' equipment with minimal supervision or direction. Contributes to revenue objectives through the sale of service agreements, parts, and accessories to customers within individual territory.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

Cardiac Surgery:

Cardiac Surgery represents end stage treatment in the care of continuum for many cardiovascular diseases and provides an intimate relationship with the Cardiac Surgeon and Cardiac OR.

Additional Information:

• Location: Individuals must reside in western Washington state, preferably in the greater Seattle area.

• Territory: This position will support a territory that covers Alaska, Washington, Oregon and Western Idaho. .

• Travel: This position will require up to 50% travel requiring an overnight stay.

• Equipment: This position will work on Puritan Bennett Ventilators primarily but may train on and support other portfolio products.

A Day in the Life

• Responsibilities may include the following and other duties may be assigned.

• Provides efficient, effective repair and inspection of Medtronic Cardiac Surgery equipment and equipment of designated partners of Medtronic Cardiac Surgery.

• Performs administrative duties to include service reports, contracts, market analysis and special reports.

• Manages assigned company assets, including spare parts inventory, service loaners, test equipment, computers, and vehicle.

• Takes ownership of all territory responsibilities necessary to maintain effective and efficient territory operation.

• Acts as a technical consultant for developing and nurturing customer relations, liaison between Medtronic Cardiac Surgery and the customer.

• Anticipates, plans, schedules, educates, and fulfills customer requirements in a timely manner.

• Provides technical support and assistance to sales, other service territories and corporate as needed. Participates in joint sales/service presentations.

• Responsible for maintaining and development of all business potential. Includes, but not limited to promotion and sale of contracts, accessories, etc.

• Flexibility to travel frequently- 50% of the time

Must Have: Minimum Requirements

• High school diploma or GED equivalent required

• Minimum of 4 years of experience of relevant experience performing preventative maintenance and repairs on electro-mechanical equipment

Nice to Have

• Bachelor's degree in an Engineering discipline

• Ability to apply engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation.

• Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills

• Experience in teaching technical subject matter

• Excellent time management skills and detail oriented

• Ability to work independently, self-motivated and without direct supervision.

• Extensive direct, face to face customer contact and interaction

• Medical equipment repair, clinical field service, or clinical customer support experience

• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Cardiac Surgery products and services.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.

The provided base salary range is used nationally in the United States (except in Puerto Rico and certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.