Field Services Officer- Collections Division

Job Posting Title

Field Services Officer- Collections Division

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

Collection Services

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Field Service Officer- Collections Division

Salary- $48,100.00

Why you'll love it here!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.

• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.

• Flexible spending accounts for health care expenses and/or dependent care.

• A Retirement Savings Plan with a generous match.

• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.

• 11 paid holidays a year.

• Paid Maternity leave for eligible employees.

• Employee discounts with a variety of companies and venders.

• A Longevity Bonus for years of service.

GENERAL FUNCTION

The Field Service Officer plays a critical role in the Collections Division's primary assigned goals: the enforcement of state statutes, rules, and the collection of outstanding business tax delinquencies/liabilities. This position will have responsibilities involving the collection of unpaid tax liabilities and outstanding delinquencies for businesses. This may include serving as primary point of contact for businesses in assigned sections of the state, conducting examinations and inspections of various tax records, and serving orders to taxpayers whose licenses or permits are canceled.

TYPICAL FUNCTIONS

The functions performed by employees in this job family will vary by level, but may include the following:

General

• Examines, investigates, and reviews records, reports, and management practices to ensure legal compliance with state rules and statutes

• Appropriately addresses internal and external customer issues while respecting business needs

• Assists with other activities performed by other OTC sections and related tax types within the agency

• Manages and prioritizes assigned caseload and provides services to taxpayers with little supervision

• Identifies the most appropriate method to complete tasks and meet deadlines

• Evaluates relevant data and aspects of situations and make appropriate decisions

• Reviews applicable laws, regulations, and procedures to provide taxpayers detailed action plans

• Provides instruction on the completion and filing of various business tax forms

• Conducts a variety of field visits for business tax compliance identified by OTC Divisions, other state agencies, and the general public

• May be required to serve as the agency's witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies

• Assists in projects as assigned

This specific position will support the following section of the Collection Division with additional duties that will vary by level, but may include the following:

Special Events

This section is responsible for educating, assisting, monitoring, and tracking Special Events held in the State of Oklahoma. Provide assistance and guidance to promoters and vendors, in accordance with Special Events statutes and rules.

• Serves as the primary point of contact for special event promoters and vendors via telephone and email correspondence

• Performs routine case level work throughout the special event staging process

• Reviews and verifies promoter and vendor special event payments for correct period application, reporting, and delinquent billing purposes

• Responsible for the identification, development and implementation of improved processes for special events

• Contacts vendors and promotors by phone and email, to notify them of unpaid business tax liabilities and/or outstanding delinquencies and advise them on required actions to become tax compliant

• Assists taxpayers with special events sales tax filing and payment remittance

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of

• Basic accounting methods and principles; business tax laws

• Office practices and procedures, including record maintenance

• Business mathematics, spelling, punctuation, and grammar

• Investigation techniques and methods for conducting research

• Computer technology principles, terminology, and automated systems

• Modern office methods and procedures, including computer technology related to accounting systems

Skills in

• Strong interpersonal skills; Active listening; Verbal & written communication

• Using a computer, applicable software, and data entry ability

• Strong analytical, problem solving, time management and negotiation skills;

• Detail-oriented with research and investigative experience

• Proficient with PC office software, Microsoft Office, desk top tools, and data entry ability;

Ability to

• Use computers in reviewing, analyzing, and calculating tax liabilities

• Exercise independent judgment and provide prompt service

• Establish and maintain effective working relationships with others

• Communicate effectively, both orally and in-writing; utilize de-escalation techniques with difficult or irate taxpayers

• Maintain a professional demeanor in all situations

• Effectively multi-task, set priorities and manage time to meet deadlines

• Inspect records to determine compliance; Determine tax liability

• Interpret and apply policies, procedures, rules and regulations

• Maintain a professional, positive manner when talking with taxpayers in-person, over the phone, or by email

• Construct various types of reports for field planning

LEVEL DESCRIPTORS

The Field Service job family consists of two levels which are distinguished based on the complexity and diversity of job assignments, the extent of responsibility assigned, and the responsibility assigned for providing leadership to others.

The Level I is the entry-level where employees are assigned responsibilities at the full performance level involving business taxes. In this role, they will be responsible for providing a full range of assistance to businesses in completing and filing various tax forms, making detailed explanations concerning the previsions of various tax laws, providing education to businesses, and completing any and all required actions to notify taxpayers of delinquent taxes and secure payment or initiate other actions through the legal process.

MINIMUM QUALIFICATIONS

Level I

Education and Experience requirements at this level consist of

• A bachelor's degree in any field,
• OR an equivalent combination of education and experience

PREFERENCE STATEMENT

Preference may be given to candidates who are proficient in Microsoft Office programs.

SPECIAL REQUIREMENTS

This position requires extensive travel. Applicants must have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver's License is also required.

This position requires the employee to be able to lift up to 25 pounds, bend, stoop, climb stairs, walk, and reach on a regular basis.

Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm. This schedule may require flexibility, including some evenings and/or weekends, based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant's home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.