Field Services Lead

MetroNet has an immediate opening for an energetic; customer focused Field Services Lead in Waterloo, IA!

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.

We're looking for tech-savvy, innovative thinkers to join our team and help us create what's next!

What is in it for you?

• Competitive total compensation package

• 80% of Medical premiums paid for by company

• Company paid Disability and Life insurance

• 401(k) company match and 100% vested on day 1

• Discounted MetroNet service in our serviceable area

• Company paid logo attire/uniform

• Company vehicle and fuel card

• Cell phone allowance

• Flexible schedule; 4 day work week begins after the training period

• Eligible for overtime

• Tuition paid assistance in our Techsellence Program

• Opportunities for advancement

• Locally owned, friendly, fun atmosphere

Job Summary:

With minimal supervision, the Field Services Lead provides work direction and guidance to a team of field technicians ensuring efficient and timely completion of customer fulfillment requests for installation and repair. The position assists the field operations supervisor with work shift scheduling, determining needs for equipment and supplies, and completing site surveys for complex installations. This position is responsible for maintaining optimum operating specs, assisting in the daily operations of the department and providing support and technical assistance in a manner consistent with company policies, procedures and applicable local, state and federal regulations.

What you will be doing:

• Perform installations for video, voice, and Internet services for single, multi-family dwellings, and/or commercial buildings, including, all necessary wiring (interior and exterior) and hardware. Install additional outlets, install or remove converters for all broadband services offered by system; Connect various options available with customer's equipment (PIP, gaming devices, A/B switch, telephone handsets, caller id devices, etc.)

• Provide customer education on features and use of services, channel lineups, proper equipment usage; promote additional Metronet services, and accessing help online. Assists customers with set up of e-mail accounts and home networking devices.

• Helps field technicians as needed with complex installations, disconnects, and service changes.

• Assist with field training for new and existing technicians

• Serves as a customer advocate and ensures customer concerns are addressed with a positive experience and outcome for the customer.

• Perform routine troubleshooting for service affecting issues with service drops and customer premise equipment.

• Troubleshoots service-affecting problems with the distribution fiber from the LCP cabinet to the drop terminal and provides findings to OSP maintenance team.

• Maintain optimum operating specs throughout the entire system.

• Use optical power meters, OTDR's and, other optical test equipment

• Use of Telephony test equipment butt set, noise meters, VOM etc.

• Splice aerial/underground fiber cable and equipment to restore cable plant to system specifications.

• Repair and/or replace damaged aerial/underground plant

• Must be detail oriented and able to meet deadlines as well as handle confidential information.

• Is neat with self as well as with equipment/company vehicle, and conduct self in a respectable, responsible and courteous manner.

• On call hours: will be available to perform tasks, responsibilities or special assignments required by the system during non-business hours.

• Maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.

What You Need For This Position:

• High school diploma plus additional specialized technical courses or the recognized equivalent in work experience and self-study.

• Valid driver's license, satisfactory driving record, and auto insurance

• 1-5 years' experience with basic telecom and CATV installations and maintenance services

• Knowledge and ability to install and maintain Metronet telecommunications services including, but not limited to, POTS, T-1 services, P2P services, etc.

• PC Skills - capable of installing PC hardware and software

• Outside plant construction experience a plus.

• Ability to accurately measure distances, using tapes or other measuring devices

• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds

• Ability to differentiate between different sizes and colors of wires

• Ability to drive Company vehicle in a safe and responsible manner

• Ability to operate a bucket truck and test equipment, required to perform job duties

• Ability to operate appropriate computer or test equipment associated with position

• Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters

• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

• Ability to work independently

• Ability and willingness to comply with all Company implemented safety procedures

• Knowledge of appropriate testing equipment (e.g. signal level meters, volt ohm meters, etc.)

• Knowledge of basic mathematics and electronics

• Knowledge of network operations Knowledge of Telephony, if applicable

If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!

MetroNet is an EQUAL OPPORTUNITY EMPLOYER

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