Field Services Coordinator/Dispatcher

The Field Services Coordinator/Dispatcher is responsible for assisting the operations team in coordinating the activities of multiple projects to ensure cost, schedule, document control and quality standards are met. This position will be responsible for assisting external & internal clients by phone, email, and other communications to respond to questions, concerns, and service requests along with dispatching our technicians and managing work orders.

Responsibilities:

• Dispatch workforce and equipment for projects in the Northeast region of the US - in NYS primarily.

• Coordination for required equipment on each project.

• Track test equipment and schedule repairs/calibrations.

• Coordinate with Project Managers and field personnel.

• Follow and implement all company policies and standards.

• Assist Project Managers in efficiently allocating the correct labor and equipment resources to their projects.

• Monitor inventory levels and facilitate replenishment of oil sampling kits and commonly used supplies.

• Coordinate moving equipment to field personnel with all warehouses, as necessary.

• Submit rental requests for specialty equipment and track usage.

• Utilize and maintain scheduling software.

• Be proactive in evaluating current practices and offer suggestions to streamline operations.

• Organize and manage data storage for all Technical Services operating locations.

• Administer Work in Progress (WIP) schedule and coordinate weekly meetings between offices.

• Collaborate with other company teams to coordinate equipment and labor planning to maximize efficiency.

• Manage & track technicians PPE to ensure PPE has been tested, meets current requirements/standards and employees have the appropriate PPE.

• Track certifications progress for technicians and engineers including NICET, NFPA70E, CPR First Aid, etc.

• Coordinates training sessions and group meetings.

• Coordinate the group's fleet and upcoming fleet needs with the OCE Fleet Team.

• Send out specialty agreement notifications to various IBEW Local Unions.

• Track and prepare reports relating to specialty equipment ownership costs verse rental or leasing.

• Identify problematic equipment and research alternative solutions to propose to the team.

• Assist and be responsive for any off-hour's emergency calls regarding dispatching.

• Assist in monitoring Technician availability for and frequency of emergency responses.

• Promote positive client relationships by acting in a fair and professional manner.

Required Competencies/Skills (not listed in order of importance):

• Associate or bachelor's degree in a business discipline preferred or relevant experience required.

• At least two years of experience in the construction/Field Service industry or other relevant experience.

• Proficient in Microsoft Office software, especially Excel and Outlook.

• Experience with scheduling software helpful or demonstrated ability to learn technology efficiently.

• Detail oriented and strong organizational skills.

• Motivated self-starter with excellent listening/communication skills.

• Ability to work in a busy environment while also promoting teamwork and collaboration.

• Motivation to take initiative and responsibility for tasks given.

Compensation:

The minimum and maximum hourly rate of pay that O'Connell Electric Company, Inc. believes in good faith to be accurate for this position at the time of this posting is between $22.50 to $27.25 an hour.

It is important to O'Connell Electric that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. O'Connell Electric aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, which meet all required qualifications. Actual offers take candidate's knowledge, skills, abilities, and experience into account.

Equal Opportunity:

O'Connell Electric is an equal opportunity employer and prohibits discrimination and harassment of any type. O'Connell Electric affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.