Field Services Coordinator

Deluxe Entertainment Wilmington , OH 45177

Posted 3 months ago

Burbank, California-based Deluxe Entertainment Services Inc. is a leading provider of a broad range of services and technologies for the global digital media and entertainment industry. Bringing together a comprehensive network of specialized companies with best-in-class artistry, cutting-edge technology, streamlined delivery and distribution solutions and customized management strategies, Deluxe approaches all of its businesses with an ingrained attention to quality, detail and creativity. From start to finish, in whatever format or language is required, Deluxe has the infrastructure and in-house capacity to provide complete solutions to a broad range of customers, including: major motion picture studios, television networks and cable companies, advertising agencies, brands, production companies, independent distributors, and content owners.

We currently have an opening for an OSA Field Services Coordinator. This is a non-exempt full-time position located in Wilmington, Ohio and reports to the OSA Field Services Project Manager, or a designee or successor.


The OSA Field Service Coordinator executes the processes and procedures relating to product acquisition, shipping/receiving and field service/logistics operations for the Deluxe Technicolor Digital Cinema group. Provide feedback and support for the dynamic nature of the Field Services/Logistics department, of which duties include but are not limited to the following responsibilities.


  • Ability to follow processes and procedures in the Field Service Operations/Logistics department, providing staging and fulfillment of equipment and systems orders for the digital on-screen advertising, electronic Feature/Content distribution products and services.

  • Responsible for mid-level bench repair of HDF, HDC, ESCAN servers, Thingest/TNG, OSA/DC projectors, scalers, switches, routers and other devices as directed by the FS Supervisor, acting in accordance with guidelines established by Project Manager and/or Director of Operations.

  • Process detailed sales orders, programming or creating the appropriate configurations of equipment packages / kits for theater site/screen equipment based on guidelines provided by the Director Operations, Project Manager and/or Supervisor.

  • Oversight of the troubleshooting and repairs (RMAs) or similar process to verify normal operation and/or identify basic faulty equipment issues; Coordinate the tendering of all parts shipments to/from the appropriate OEMs and carriers.

  • Receiving telephone, email and system order requests, and coordinate the staging and shipment of new / replacements and return and exchange of defective products to vendors in a timely manner.

  • Perform various operations to track and maintain house and field inventories within the established and future computer systems environment, including Excel, Oracle, SQL and associated web interfaces.

  • Perform some of the responsibilities of the department supervisor or technical service specialist, in their absence, upon assignment or under special projects given by qualified personnel.

  • Communicate in a timely manner with the department management on any issue requiring escalation.

  • Coordinate with Project management to maintain adequate levels of logistics resources to daily operations.

  • Process detailed Digital Parts staging and fulfillment service orders.

  • Proactively maintain parts inventory accuracy; responsible for weekly, monthly, annual inventory reporting and audits.

  • Perform various operations to track and maintain house parts inventories and repair tracking.

  • Where applicable, provide guidance and assistance to the OSA Support Team related to field problems and likely resolution strategies of equipment serviced by the OSA Systems Test and Technical Support Specialist.

  • Documentation and completion of all paperwork and billing documents associated with services and repairs completed by the OSA Systems Test and Technical Support Specialist.

  • Sustain a clean, safe, quality work environment for all fellow team members; follow all safety procedures; representation on safety committee as directed.


  • Prefer High School Diploma or GED equivalent; Equivalent work experience in a related field will be considered if determined to be in the best interested of Technicolor or the TDC Field Operations Group.

  • Forklift Certification and ability to life heavy equipment (~75#) required, ability to coordinate with various Logistics carriers.

  • Experience in a "zero-defect" distribution/production environment is preferred.

  • Proficiency in Microsoft Office applications, especially Excel and Word required.

  • Demonstrated ability to work within a team of associates varying experience and capabilities, while still fulfilling performance objectives.

  • Must be detail oriented, possess the ability to multi-task, work under pressure, and manage time effectively; deadline driven.

  • Ability to work collaboratively with other team members.

  • Demonstrated, advanced skills in the use of hand tools, test equipment, and computerized troubleshooting aids.

  • Understanding of safety rules and the importance of adhering to safe practices at all times.

  • Demonstrated ability to multitask, and manage multiple, concurrent projects and tasks while prioritizing accordingly to ensure scheduled completion of all assigned duties.

  • Must be willing to work in an office and warehouse environment, working overtime and flexible hours, with occasional travel as needed to support Field Services business activities.

  • Ability to work to adhere to solid deadlines and under pressure while meeting completion requirements.

  • Critical thinking and problem-solving skills;

  • Basic interpersonal, written, and verbal reporting skills;

  • Demonstrated ability to multitask, and manage multiple, concurrent projects and tasks while prioritizing accordingly to ensure scheduled completion of all assigned duties.

  • Ability to sit and stand as needed.

  • Ability to repetitively lift or transfer up to 50 pound equipment.

  • Ability to view computer screen for an extended time up to an entire shift.

  • Ability to read and interpret documents, routine reports, and correspondences.

  • Ability to speak clearly and professionally.

  • Ability to create written communication for co-workers, management, and customers.

  • Ability to greet and entertain visiting clients, customers and vendors.

  • Ability to multi-task effectively around distractions and medium noise levels created by multiple conversations at the same time in a high stress, fast paced environment.

  • Be present for assigned work shift but be flexible to shift changes as required to support our customer base as it relates to high volume peak periods including week-ends and holidays.

  • Ability to maintain a clean and organized workstation.

We offer competitive pay and benefits program, including: medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Deluxe's policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

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Field Services Coordinator

Deluxe Entertainment