Performs field installation, maintenance, customer training, and service for products collaborating with colleagues in manufacturing, engineering, sales, and marketing. Interfaces with customers to understand their requirements, expedite repairs, improve operational efficiency, reduce future service problems, and address product quality, functionality, and reliability issues. The territory for this position is primarily in the state of Florida.
Troubleshooting and repair of electronic, electromechanical, mechanical and fluid handling systems.
Provide field installation and maintenance of electromechanical products.
Provide attention to detail and demonstrate a commitment to quality.
Take initiative to ensure excellent customer and verify that the job has been completed according to quality standards and customer specifications.
Communicate with proficiency using Microsoft Windows programs, Microsoft Office suite and Windows based programs, as well as email, voicemail, and cell phone.
Display mechanical aptitude through the skilled use of hand and power tools.
Demonstrate critical thinking skills in problem solving.
Project a professional presence in front of the customer and must be the liaison between the Company and the substation personnel.
Provide technical support to customers remotely, via email and phone, when not performing on-site duties.
Extensive domestic and international travel (75-90%)
Associates degree, military electronics training, or comparable combination of training and experience/apprenticeship
Bachelor's degree preferred
Knowledge and experience in troubleshooting and repair of electronic, electromechanical mechanical and fluid handling systems.
Valid driver's license and a driving record acceptable to our insurance carrier
Current passport, or the ability to obtain one for international travel
Strong interpersonal and customer relationship skills
Ability to work independently with minimal directionand to collaborate with colleagues in other disciplines
Relentless attention to detail and commitment to quality
Propensity for getting the job done right the first time and must be willing to go the extra mile to verify that the job has been completed according to quality standards.
Proficiency with Microsoft Windows, Microsoft Office suite and Windows based programs, as well as in the use of email, voicemail, cell phone.
Excellent communication skills, both written and oral.
Mechanical aptitude and skilled in the use of hand and power tools.
Demonstrated skills in problem solving
Must project a professional presence in front of the customer and must be the liaison between the company and the substation personnel
Some heavy lifting up to 70 lbs.
75-90% travel, domestic and international