Consider joining imageQUEST (IQ), a subsidiary of Xerox.
IQ is seeking candidates who have experience troubleshooting and diagnosing digital office equipment issues; and repairing and maintaining digital copier equipment (and related technology) in assigned territory. Continuous training on additional equipment and technology provided (copiers, fax machines, printers, MFP's).
Field Service Tech Duties:
Perform territory/call management which includes the call-ahead program.
Develop and maintain good customer relations in assigned territory, in addition to providing operator training, technical assistance and general customer information.
Responsible for tools, laptop, blackberry, multimeter and other equipment assigned.
Properly fill out assigned reports completely and on time.
Maintain personal copy of all assigned publications in organized manner so that they are readily available for use as needed.
Must review and be knowledgeable on company policies.
Maintain proper parts custody levels to ensure prompt and efficient equipment service.
Responsible for applying skills that will increase revenue through GMA sales, CITS, clicks and sales leads.
Meet or exceed the following standards: Revenue, Parts Usage, Calls/Day, Recall %, P.H. %, Mech Time %, and additional goals as established by the supervisor.
Responsible for continued development of skills through formal training, self-study, and on-the-job training.
Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.
Responsible for maintaining vehicle per company's Fleet Safety policy.
May be responsible for collecting meter reads and/or identifying non-contract printers at customer locations.
Perform other duties and projects as assigned.
Associates Degree in Electronics and/or
At least three to five years industry experience, preferably with Xerox, Toshiba or Konica; industry certifications preferred
Basic mechanical aptitude and demonstrated skills strongly preferred
Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
Excellent customer service
Must have a valid driver's license with no points
Exceptional troubleshooting skills handling digital copiers
Strong relationship management skills with external and internal customers is required