Field Service Technician (Uae Expatriate Assignment)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

• EXPAT Assignment for a minimum of 2 years in Abu Dhabi, United Arab Emirates.*

The United States Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

Job Description

NOTE: May live anywhere in the US with access to a major airport

THIS IS AN EXPATRIATE ROLE LOCATED IN THE UNITED ARAB EMIRATES. THIS ASSIGNMENT WILL REQUIRE THE CANDIDATE TO RELOCATE FOR A MINIMUM OF 2 YEARS.

MUST BE A US CITIZEN

The Field Service Technician will provide Field Operations technical support to U.S. Air Forces Enterprise Land Mobile Radio networks, covering but not limited to the following countries: Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, Qatar, Saudi Arabia, UAE, & Africa. This position will provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers. This position will be based in the UAE.

Duties of the Field Service Technician include but are not limited to:

• Maintain and repair AFCENT owned Astro 25 Trunking Systems across the Middle East to include but not limited to Jordan, Kuwait, Qatar, Saudi Arabia, and the UAE

• Travel to all AFCENT locations to conduct system maintenance and ongoing telephone and email technical support

• Fleetmap design/code plug construction

• Assist with configuration management, version control, and system documentation for AFCENT customers across established area of responsibility

• Working across Motorola Solutions' organizations to proactively solve customer problems on a daily basis for AFCENT customers

• Lead effective/productive technical meetings

• Excellent technical writing skills, allowing for easy understanding of the daily activities, outstanding actions, and issue resolution; daily reports submitted to standard report repository accessible by all Federal Service Europe members

• Strong planning and organizational skills with sound judgment and decision-making abilities for continued maintenance of multiple ELMR systems

• Troubleshooting, system repair, quality assurance, and customer training on Motorola Astro 25 Land Mobile Radio products including trunked, simulcast, and conventional systems

• Required knowledge of all Motorola CPS and programming utilities; Windows, Linux, and UNIX based operating systems and proficiency in Microsoft Office suite

• Field optimization and maintenance of Astro 25 IV&D Trunking Systems including RF and networking products using the latest technology service analyzers & tools

• Thorough working knowledge of a Key Management Facility (KMF) and other data functionality of an IV&D system including Text Messaging, MUPS, OTEK, & OTAP

• Thorough working knowledge of Network Management functionality, PRNM Suite, Provisioning Manager (PM), Radio Control Manager (RCM), MCC7500 Dispatch Console, Voyence (UNC), and Unified Event Manager (UEM)

• Service desk, technical support, on-site support, hardware repair, security patches, system updates, and annual preventative maintenance inspections on AFCENT's Secure Giant Voice solution

• Ensure that sensitive matters and materials are properly handled to include consideration of corporate ethical standards and all applicable international legal and cultural requirements and values

• Participate in Motorola University online training to ensure that all Motorola Solutions employee courses applicable to this position are completed

• Coordinate with various U.S. Federal Government Markets Division (USFGMD) and Motorola Solutions Corporate offices as necessary to effectively support the AFCENT customer

• Work closely with the Service Manager, CSM, sales, and SI PM to ensure delivery of SI and service project tasks

• Communicate with SSC and NMO support groups to ensure proper issue resolution

• Support the Service Manager (SM) on occasions where the FST pool is temporarily short-handed due to vacations, training, etc.

• Direct interface with AFCENT leadership and end users

• Takes operational decisions within general guidelines and processes

• Authority to enact technical resolutions for assigned customers

Qualifications:

• 5+ years of field technician experience, with 3-5 years of senior field technician experience

• U.S. Citizenship

• Completed 4 year college Diploma in the electronics field or Equivalent Military experience

• Two to three years of contracts Management experience

• Ability to obtain necessary security clearance as required by a U.S. Government contract

• Must be able to climb ladders and carry a minimum of 50 lbs

• Requires approximately 75% travel

Strongly preferred experience incumbent should possess:

• Understand basic and advanced terminology of Motorola Solutions' communications systems and Motorola Solutions Service products

• Familiarization with emergency mass notification systems (ENMS) to include ATI (Acoustic Technology Incorporated) and/or Optiwarn products highly desired

• Be able to effectively interface with the customers' technical representatives and Motorola Solutions' own service delivery organizations to include the technical and administrative departments of Motorola Solutions' subcontractors

• Possess a good working knowledge of computer applications required for responsibilities noted in the above section

• Possess a U.S. Secret level Security Clearance

• Work well in group related activities and displays leadership abilities

• Valid Driver's license

• In possession of one or more Comp TIA Network+, Security+, MCSE, or CISSP certifications; CompTIA Cybersecurity Analyst (CySA+) highly desired

#LI-MM1

Basic Requirements

• 5+ years of field technician experience

• Must be a US citizen

Travel Requirements

50-75%

Relocation Provided

International

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 9 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.