Field Service Technician

TDS Telecom Monticello , MN 55365

Posted 2 months ago

Overview

Are you ready to start a career at a rapidly growing telecommunications company?

If you have an interest in technology, possess a willingness to learn, and a desire to provide superior customer service, we are committed to helping you realize your potential! Consider joining TDS Telecom as a Field Service Technician

  • Network installs, troubleshoots, repairs, and maintains our network throughout the Monticello or New London areas!

Is this job for me?

An ideal candidate for this role is someone who is willing to "go the extra mile" for our customers and our network.

Our technicians are highly detail-oriented, capable of solving complex technical problems, possess a sense of urgency, and exemplify a strong degree of ownership in the work that they do. They won't settle until the job is done right and they always leave things better than they found them.

Our technicians are the best in the business, and our customers think so too! When surveyed, over 95% of all customers who received a visit from a TDS technician in 2018 said they would hire that same person.

Our Field Service Technicians come from a wide variety of backgrounds:

  • Military

  • Electrical

  • Plumbing

  • Construction

  • Contracting

  • Alarm Systems

  • Appliance Installation

  • Device Repair

  • Technical Support and more!

What do Field Service Technicians Do?

For many of our customers, technology is not their area of expertise. Are you the type of person who can roll up your sleeves and address any issue that comes up during an install with confidence and a positive attitude? Are you able to educate your customer and keep them informed in a way that they can understand? Now imagine a career where you get to use those talents every day and have a hand in keeping our community connected.

Besides installing services to customers, our Field Service Technicians troubleshoot, test, splice, repair, and maintaining TDS infrastructure in the area. They work with teams to develop solutions on how to provide fiber optic services to commercial clients as well as Multiple Dwelling Unit. They keep a close eye construction, projects, and the protection of our infrastructure.

Please note: We can hire this position as a Field Service Technician, Field Service Technician-Network, or Field Service Technician Network Specialist. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.

Compensation:$19 - $25 hr. (depending on what level you are hired at)

Sign-on Bonus:

$1,500 (50% paid after 3 months after, and 50% paid after 6 months of start date)

Benefits:As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

Responsibilities

  • Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video, fiber optic facilities/copper and/or other TDS products & services for new and existing customers. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Performs cable fault acceptance tests on newly constructed facilities.

  • Assists with and provides troubleshooting support techniques and corrections. Responds to "trouble" dispatches.

  • Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).

  • Provides excellent customer service. Proactively educates and sells TDS products and services to customers.

  • Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Qualifications

Field Service Technician:

  • Technical Certification (or higher)
  • OR- 6+ months experience working with Low Voltage, Electrical or Utility Construction

  • OR- current or prior military service with honorable discharge.

  • Must have and maintain a valid driver's license. Commercial Driver's License (CDL) may be required.

FST-Network:

  • Associate degree (or higher) with 2+ years basic technical telecommunications experience
  • OR- 4+ years technical experience with telecommunications products and/or services

  • OR- current or prior military service with honorable discharge.

  • 6+ months of basic fiber optic and/or cable splicing and repair, installation and repair or switch training.

  • Must have and maintain a valid driver's license. Commercial Driver's License (CDL) may be required.

FST-Network Specialist:

  • Associates degree (or higher) with 2+ years basic technical telecommunications experience
  • OR- 4+ years technical experience with telecommunications products and/or services.
  • 2 years of basic fiber optic and/or cable splicing and repair, installation and repair or switch training.

  • Must have and maintain a valid driver's license. Commercial Driver's License (CDL) may be required.

Other Qualifications:

  • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.

  • A+ certification and computer networking experience

  • Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video Installation, Inventory Systems, Cable Locating, Battery Maintenance, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.

  • Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.

  • Ability to work and make decisions independently with little or no supervision.

  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.

  • Proven organizational skills and ability to multi-task.

  • Physical requirements may vary based on company needs: Ability to dig, lift and climb.

  • Requires being available for on-call/standby responsibilities and may require occasional travel.

  • Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate.

  • Must be able to operate vehicles with manual transmissions

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The employee must also be able to climb poles and ladders. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces, or high risk areas such as high voltage electrical, trenches, and manholes. The employee is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is at times loud.


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Field Service Technician

TDS Telecom