Field Service Technician, Sheetfed

Who are we:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

The Field Service Technician- Sheetfed

What we are looking for:

The Field Service Technician- Sheetfed is responsible for installation, troubleshooting, repairs and customer training on Heidelberg equipment. Technicians take ownership of each assignment and escalate, when necessary, through to completion of assigned tasks.

The technician must have a basic understanding of control systems, components, and operation of the equipment, as well as a fundamental understanding of the tools and processes required to complete maintenance and repair activities on Heidelberg equipment.

Field Service Technicians work with installation teams, riggers, other technicians, and the technical helpdesk in the performance of their duties.

This position requires travel to the customers' location to provide the services. This position includes a company vehicle. When traveling outside of the technician's geographical area, all airfare, hotel, rental car and per diem expenses will be provided.

Customer Service is the cornerstone of our business, and the Field Service Technician is expected to deliver personalized, consistent, competent, and proactive service support; the Field Service Technician must always exhibit professionalism.

What you will do:

• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment via charge service

• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment under service contract/warranty

• Work with assigned qualified riggers to install new or used equipment that are sales generated. This also applies to the customer requests regarding equipment moves. This includes installation work orders and charge service.

• Inspect equipment generated via SS36 (10,20,30 & annual inspections) completing the proper documentation and attaching photographs. This reporting is generated to police equipment for Heidelberg and our customer's records. Protecting Heidelberg and our customer's investment. Reduce costs to contract when possible.

• When Visiting customers show our customers the value added by choosing Heidelberg service in a attempt to generate additional revenue. APS /Car stock sales.

• Product knowledge and the ability to communicate clearly verbally and written (internal and external).

• Complete all paperwork in a timely manner (i.e. expenses, time-sheets escalation reports, SS36 related reports, online training courses, car maintenance.

Requirements:

• Experience working on printing or similar equipment preferably Heidelberg equipment or similar

• Travel about 50% of the time depending on customer site and needs

• 3-5 years of experience working on bindery equipment (Cutters, folders, stitchers. etc.)

• Mechanical/mechatronics background

• Experience using Microsoft Office Suite

• Computer/tech savvy and customer service skills

• Like working with your hands and have a mechanical aptitude

• Regular attendance and timeline is required

• There may be times that over-time or weekend work will be critical to the job.

Location: Dallas, TX

Pay Range: $30-$35 hr.

Benefits:

• Medical, dental, and vision coverage eligibility from day 1

• Short- and long-term disability coverage offered

• 401 (K) plan with employer match

• Life insurance coverage offered

• Vacation, Sick and Personal Time Off offered

• 9 company holidays

• 4 floating holidays

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.