TheField Service Tech's (FST) primary responsibility is to deliver an exceptional customer experience while providing equipment repair, maintenance & installation services, on-site training and conducting operational surveys in a professional and safe manner.
Primary Job Responsibilities:
Ensure our customers receive the highest quality technical and customer service in our industry.
Create and enhance relationships by listening to and resolving customer issues in a timely manner.
Complete all assigned equipment installation, repair, preventative maintenance and assessment activities and associated paperwork.
Present strong professional and customer interaction skills.
Provide equipment training as requested to our customers.
Effectively prioritize and complete daily/weekly tasks and responsibilities.
Adhere to all company policies and standards.
Effectively and efficiently uses all company provided devices (tablet, cell phone, etc.) while performing daily tasks and responsibilities.
Responsible for managing time worked and in managing time off.
Professionally communicate both verbally and in writing with customers.
Present oneself in a professional manner, is well groomed and adhere to company uniform policy.
Responsibly care for company assets (vehicles, equipment & parts).
Maintains a good safety record.
Maintains service vehicle and parts inventory to company standards.
Travel as needed to respond to and support customer and business needs.
Perform other duties as assigned by the Field Service Manager.
Passion for providing superior customer service while exceeding customer expectations.
1+ years mechanical and electrical experience in food/beverage industry
Ability to troubleshoot, diagnose, problem solve and repair electrical, mechanical, plumbing or pneumatic issues
Strong mechanical aptitude and experience with hand and power tools
Abilty to use basic electric and plumbing tools: chirp stick, multimeter, pressure gauge, etc.
Ability to read and understand parts diagrams and wiring schematics
Good working knowledge of tablet, cell phone, etc.
Proven track record of reliability and responsibility
Strong verbal and written communication skills (bilingual a plus)
Ability to drive a service van and maintenance of an acceptable driving record
Ability to lift up to 50lbs. frequently each workday
Ability and willingness to travel to support customer and business needs. Overnight travel may be required.
Possess a valid driver's license
Equal Opportunity Employer / Vets / Disabled
S&D Coffee & Tea