Field Service Technician

S&D Coffee & Tea Montgomery , AL 36101

Posted 2 months ago

TheField Service Tech's (FST) primary responsibility is to deliver an exceptional customer experience while providing equipment repair, maintenance & installation services, on-site training and conducting operational surveys in a professional and safe manner.

Primary Job Responsibilities:

  • Ensure our customers receive the highest quality technical and customer service in our industry.

  • Create and enhance relationships by listening to and resolving customer issues in a timely manner.

  • Complete all assigned equipment installation, repair, preventative maintenance and assessment activities and associated paperwork.

  • Present strong professional and customer interaction skills.

  • Provide equipment training as requested to our customers.

  • Effectively prioritize and complete daily/weekly tasks and responsibilities.

  • Adhere to all company policies and standards.

  • Effectively and efficiently uses all company provided devices (tablet, cell phone, etc.) while performing daily tasks and responsibilities.

  • Responsible for managing time worked and in managing time off.

  • Professionally communicate both verbally and in writing with customers.

  • Present oneself in a professional manner, is well groomed and adhere to company uniform policy.

  • Responsibly care for company assets (vehicles, equipment & parts).

  • Maintains a good safety record.

  • Maintains service vehicle and parts inventory to company standards.

  • Travel as needed to respond to and support customer and business needs.

  • Perform other duties as assigned by the Field Service Manager.

  • Passion for providing superior customer service while exceeding customer expectations.

  • 1+ years mechanical and electrical experience in food/beverage industry

  • Ability to troubleshoot, diagnose, problem solve and repair electrical, mechanical, plumbing or pneumatic issues

  • Strong mechanical aptitude and experience with hand and power tools

  • Abilty to use basic electric and plumbing tools: chirp stick, multimeter, pressure gauge, etc.

  • Ability to read and understand parts diagrams and wiring schematics

  • Good working knowledge of tablet, cell phone, etc.

  • Proven track record of reliability and responsibility

  • Strong verbal and written communication skills (bilingual a plus)

  • Ability to drive a service van and maintenance of an acceptable driving record

  • Ability to lift up to 50lbs. frequently each workday

  • Ability and willingness to travel to support customer and business needs. Overnight travel may be required.

  • Possess a valid driver's license

Equal Opportunity Employer / Vets / Disabled

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Field Service Technician

S&D Coffee & Tea