Field Service Technician

Our client, Xstrahl, is a global leader in the design and manufacture of Superficial Orthovoltage Medical X-ray Systems, making a difference in the treatment of cancers and dermatological disorders. Their innovative approach extends to advanced X-ray systems for pre-clinical radiation biology research. With manufacturing facilities in the United States and the United Kingdom and its international network of distributors, Xstrahl is at the forefront of medical and scientific advancements.

Why Xstrahl? 

• Be a part of a pioneering company dedicated to advancing medical technology. 
• Engage in challenging and rewarding work that makes a real impact on patient care and scientific research. 
• Enjoy opportunities for professional growth and development. 
• Travel the world while doing what you enjoy. 

Position Overview:

We seek a technically adept Field Service Technician to join our dynamic team. This entry-level role is perfect for someone with a strong background in electronics and mechanics who is eager to take on responsibilities in installation, preventative maintenance, and corrective maintenance for Xstrahl's cutting-edge therapy and life science systems.

Key Responsibilities: 

• Deliver prompt and professional engineering support for Xstrahl systems across the United States, with occasional international assignments. 
• Execute installations, handover, and acceptance testing with precision and efficiency. 
• Diagnose faults and rectify defects, ensuring optimal performance of our systems. 
• Complete CFRs and customer tickets following company procedures. 
• Assist with in-house production tasks as needed. 
• Maintain meticulous records of all work performed, in accordance with company protocols. 
• Ensure installations are completed on schedule and within budget, with all necessary documentation signed off and submitted timely. 
• Strive to maintain maximum uptime of in-service equipment. 
• Communicate customer feedback effectively and contribute to solutions aligned with the company’s CAPA Process and Zero Defects policy. 
• Perform cost-effective, on-time maintenance and system breakdowns, adhering to company reporting standards. 

Travel Requirement: 

• Willingness to travel domestically and internationally approximately 80% of the time. 

Qualifications: 

• Certificate or Associate degree in a relevant field; higher education preferred. 
• Strong IT skills, including experience with proprietary software, Windows OS, and Office applications. 
• Excellent mechanical and electrical troubleshooting abilities. 
• Clear and confident communication skills, both written and verbal. 
• Clean driving license. 
• Self-motivated with the ability to work under pressure independently and as part of a team. 
• Exceptional presentation skills to represent Xstrahl on customer sites. 

Desirable Skills: 

• Multilingual abilities are an advantage. 
• Experience in installing and commissioning complex electro-mechanical systems. 
• Proficiency in electrical and electronic diagnostics. 
• Mechanical assembly and troubleshooting experience. 

What We Offer: 

• Competitive salary and benefits package. 
• Comprehensive training and support. 
• A vibrant, inclusive work culture that values your contributions. 
• Opportunities to travel and work on exciting projects worldwide.