Field Service Technician (Construction Technology)

This individual will operate a mobile service vehicle and travel to customer locations to perform in-field, diagnostics, training, repairs, and installations as required. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion.

$32 - $43+ / hour

Compensation & Benefits:

• Eligible for profit sharing which is based on department profitability and individual performance

• Comprehensive benefits package

• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Perform onsite service, installations, and product support across the area of responsibility.

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Service Advisor.

• Document machine information and repairs completed on work order, including parts and fluids used.

• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.

• Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility

• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.

• Advise customers on parts and service needs, such as machine inspections, overhauls, standard job quotes, and special parts promotions.

• Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).

• Perform follow-up calls at customer locations on wholegoods and major parts and service sales.

• Assist in training and coordination for basic in-field start-ups.

• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

• Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls.

• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.

• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• 3-5 years' experience in an industry-related role with involvement in activities such as service, training or other related work.

• Experience in GPS or machine control technology is preferred but not required.

• Excellent mechanical skills

• Trade specific tooling, including hand tools

• Current and valid driver's license as outlined in company policy manual

• Ability to assemble and perform maintenance functions on equipment

• Strong computer skills

• Excellent customer service skills

• Excellent oral and written communication skills

• Strong organizational skills

• Travel expectations: 35-40%

• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship