Field Service Technician

Radiometer Washington , DC 20319

Posted 2 months ago

The primary function of this position is to support independent and major accounts and perform complex technical duties related to KaVo Kerr products, by resolving escalated product issues and support dealer partners for service and installs throughout North America.


  • Point of escalation for troubleshooting of our products and services. Ensure dealers are adequately supported for service and installs when assigned by the Field Support Team Lead

  • Rapid reaction to escalated and customer down issues and maintain a high level of professionalism at all times

  • Own the customer issue to resolution and complete service documents

  • Independently install and service products across 2 or more brands

  • Travel throughout North America to service customers and/or dealer partners

  • Provide feedback to territory FST Level 3 regarding service/installs completed within respected territory

  • Assist training lead during trainings

  • Complete Field Service Reports in accordance with field service work instructions

  • Provides telephone technical support for dealer partners and end users

  • Perform other duties or special projects as assigned

This position will require strong interpersonal face-to-face, phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting/installing equipment on site with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working non-standard hours and includes travel that may occur on weekends when necessary. The role requires supporting and performing complex technical duties related to KaVo Kerr imaging products, KaVo Labs and Treatment units and Pelton and Crane Dental Equipment by answering customer/dealer questions or resolving issues in the field. This role serves as a technical liaison that handles customer escalations, installs assists, direct installs and executes technical projects.

This role requires flexibility in work schedule and the ability to work holidays and overtime, and travel 90% as dictated by business needs.


  • 2 years of college or equivalent work experience

  • 2 years of experience in advanced troubleshooting KaVo Kerr products in the field environment.

  • 3-4 years of troubleshooting and resolving issues related to Windows operating systems, file structure, permissions, hardware peripherals, databases, and networks.

  • Advanced Microsoft Office proficiency

  • Proven ability to solve complex product issues across 2 or more KaVo Kerr brands

  • Advanced MySQL and MAC OS knowledge a plus

  • 2 years' Experience in managing multiple projects simultaneously

  • Must have completed training on and demonstrate competency with 2 or more KaVo Kerr brands

  • Requires a valid state driver's license, and a clean driving record

Physical Requirements:

  • Be able to stand, kneel, squat, bend and work at odd angles frequently throughout the day.

  • Be able to climb a ladder and work above head.

  • Must be able to lift 70 pounds at the waist and 25 pounds overhead. Exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.


  • Leadership Must be able to listen and respond to customer needs. Teamwork Must be willing and able to work closely and effectively with other departments, peers, etc.

  • Customer Focused Intermediate face-to-face etiquette, effective communication and active listening

  • Ability to influence others Must be able to inform, convince, and persuade others to act on initiatives or to provide assistance.

  • Results orientation Must consistently deliver results.

  • Communication Must be able to effectively communicate in both written and verbal forms.

  • Professional Work and Detail Orientation Must have excellent attention to detail, and all work must be at a high level of professionalism.

  • Independence of Action Works independently on complex tasks. Can successfully navigate grey areas.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at:

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician

Quench USA

Posted 1 week ago

VIEW JOBS 11/7/2018 12:00:00 AM 2019-02-05T00:00 We are currently seeking a Field Service Technician to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide a hands-on training process upon hire. A typical schedule for a Field Service Technician is Monday-Friday, 7:00AM-4:00PM. This may slightly vary depending on service market. Essential Functions * Responsible for troubleshooting product for required repairs. * Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines * Visually inspect for leaks and malfunctions * Perform service agreement tasks and other job-related duties as assigned. * Responsible for following company and customer safety policies and procedures. * Maintain and comply with company vehicle maintenance policy and procedures * Technician will have strong technical and mechanical aptitude. * Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites. * Electronically transferring customer and company information * Regular and reliable attendance Qualifications * Experience in repair and maintenance. * Technical school degree preferred. * General Computer Skills required * Microsoft Office experience Preferred * Must have good verbal and written skills. * Ability to learn the internal workings and repair approaches to repairing water coolers. * Ability to work in a fast pace environment where quantity and quality go hand in hand. * A clean work record and ability to pass a pre-employment drug screen. * Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70 pounds. * Valid drivers license Benefits & Perks * Company vehicle & gas card * Health insurance * Dental insurance * Vision insurance * Flexible Spending Account * Life Insurance * Disability Coverage * 401(k) Plan with Employer matching * Employee Stock Purchase Program * Tuition Reimbursement * Generous PTO * Employee Referral Bonuses At Quench, there are plenty of opportunities for people who: * Communicate; collaborate; share ideas, successes and failures equally * Are dependable, committed, energetic and up-beat * Look to solve problems, go the extra mile, are team players We call this Quenchiness -- its rewarded openly and tangibly. We work hard while having fun every chance we get. Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench USA Washington DC

Field Service Technician