Field Service Technician

Qualified Staffing Tupelo , MS 38801

Posted 4 months ago

Description:

The Field Service Support Technician is an entry to intermediate level hardware Field Technician whose focus is on providing quality service for our clients through billable client servicing of hardware warranty and maintenance issues and the timely delivery and installation of new products.
Location: Travel will be expected in North MS and Southwest TN. MUST HAVE A VALID DRIVERS LICENSE
(A+ required and printer/copier experience). $17-$19/hr.
Must have A+ Certification


Requirements, Duties and

Responsibilities:
Provide high level of in-house and onsite service for clients by resolving technical problems.
Responsible for repairing, installing, and maintaining equipment and conducting moves/adds/changes to hardware product.
Conduct on-site upgrades, configurations, and testing of clients equipment.
Coordinate service request for the installation/de-installation of new equipment
Maintain knowledge of new technologies and vendor offerings that are cost effective and optimize client satisfaction.
Maintain appropriate records and documentation of service work performed and ensure timely communication with supervisor concerning service status and potential issues.

Communication:
1.Demonstrates a clear and effective speaking manner for the purpose of explaining technical information to non-technical individuals. Strong presentations skills.
2.Demonstrates a clear and succinct writing style for the purpose of completing status and project documents.
Accountability:
Problem Solving: Consults with manager as needed for problem resolution. Problem solving abilities are moderate, requiring some amount of ingenuity. Incumbent is responsible for providing on-site technical field sales support through the installation of product, on a timely basis to meet client needs. Incumbent provides bench support and maintains a high level of training proficiency and current product knowledge. Incumbent maintains appropriate parts requirements and inventory levels for assigned client territory. Incumbent must complete accurate configuration and assembly of product.
Project Management: Ensures that service orders and client requests are completed in accordance to supervisory direction.
Position: Entails a moderate level of team-work. The work requires that other positions are involved in getting the work completed. Incumbent interacts extensively with clients to share information and to perform service work as requested by client. Incumbent interacts with vendors to learn product offering and specifications.


Working Conditions:
General Business Office Environment
Physical

Requirements:
1.Required to load, lift, move, and deliver product weighing up to 50 pounds.
2.Position requires working in the following positions for extended periods of time: working overhead, climbing, bending, kneeling and stooping.

Please review requirements before applying to this position. Submit resume to

QSS IS EOE


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Field Service Technician

Qualified Staffing