Field Service Technician

People-powered

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power of You.

What we offer:

Quadient Field Service Advantage

• Company Car with personal usage allotment

• Company Phone

• Ability to earn additional income through incentive programs

• Receive the latest training, giving you the opportunity to advance and grow

within the company's career path. You can set your own growth path at

Quadient

• Monday

• Friday work week

Reward and Benefits

• Competitive salary

• Comprehensive benefits packages

• Tuition Reimbursement

• Employee Assistance Program

• Wellness program

• 401K Employer Match

What you'll do:

In this role, you will travel to customer locations to provide service, maintenance and installation provide for equipment in the field. Their duties include installation, troubleshooting and repairs. Ensures the equipment is installed and working properly, but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company's profitability.

• Install, service or upgrade equipment onsite at customer locations

• Diagnose technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.

• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.

• Provide training and guidance to customers on the proper operation and maintenance of products.

• Configuring hardware and software components after installation

• Performing routine maintenance on technology equipment

• Testing equipment to troubleshoot the issues

• Keep clients apprised of progress during maintenance or a down system situation.

• Maintaining all tools and equipment used during service calls

• Teaching customers how to use the equipment properly

• Managing the stock of replacement parts and equipment

• Ability to effectively articulate and document technical issues for escalation.

• Evaluate customer needs and initiate additional products or services.

What You'll Bring:

• High School Diploma/GED or equivalent work experience

• 1-2 years of electrical/mechanical installation, troubleshooting, and repair experience

• 1-2 years of experience in Customer Service or equivalent experience

• Ability to diagnose and repair equipment.

• Able to communicate effectively with customers, sales, and technology teams.

• Strong attention to detail and follow-up skills with the ability to identify and resolve problems.

• Ability to problem solve and operate independently.

• Strong organizational skills with the ability to multi-task and adapt as priorities change.

• Willingness to travel to customer sites frequently, up to 80%.

• Valid driver's license, with a clean driving record

• Can lift or move 55lbs with or without accommodation.

What can further your success:

• A Bachelor's or other technical degree is preferred

• Proficiency in reading technical diagrams, manuals, and schematics.

• Experience with Mail-related equipment, copiers, or parcel lockers.

• Troubleshooting and repairing both hardware and electronic components.

This position has an hourly pay range of:

$19.38-$29.09

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview:

• Company subsidized Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan with Strong Company Match

• Life & Disability Insurance

• Company Sponsored

• Paid Vacation, Sick Leave and 12 Company Holidays

• Career & Leadership Development

• Tuition Reimbursement Program

• Company Sponsored Groups

About Quadient:

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That's right, almost 100 years!). We are the driving force behind the world's most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world's most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com.