Field Service Technician - Liquid Technologies

Performs installation, commissioning, routine maintenance, emergency service, warranty work, and minor repairs to a variety of industrial equipment products and packages under occasional supervision.

Responsibilities / Tasks

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Assist with installation and/or commissioning and decommissioning of new liquid processing and new food projects.

• Support customers both remote and on site with troubleshooting mechanical and process issues.

• Support Service Sales, and CSR's for quoting and execution of SLA's, Emergency Service, Spare Parts, Upgrade and Modernization, etc.

• Specification of process equipment including size and materials of construction.

• Assist with designing, estimating, and executing service projects as necessary.

• Solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.

• Solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).

• Support customers in process optimization and product quality improvements.

• Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.

• Submits all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.

• Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.

• Meets with customer at site to go over the nature of the service visit prior to beginning work.

• Meets with customer at site to review work completed and discuss any next steps.

• Provide accurate estimates of labor times to complete service visits / rebuilds.

• Provide simple operator training to customers for proper operation, preventive maintenance.

• Assist with recommendations for improved tools, procedures, etc for the service operations.

• Adheres to OSHA, company safety policies, procedural guidelines and works in a consistently safe manner.

• Must have a valid driver's license.

• Ability to travel up to 75%.

• Performs other duties as assigned.

Your Profile / Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

• Bachelor's degree in biotechnology, chemical, mechanical engineering, food science or any related field

• Technical degree in food processing, field service, or related.

Skills:

• Good English skills both written & verbal

• 5+ years' experience in Field Service / troubleshooting of UHT and Liquid Processing Systems; installation, commissioning and decommissioning for UHT and/or Liquid Processing Systems.

• Understanding of international regulations, processes and issues in food production, including a sound understanding of cGMP, PMO, USDA, 3A and related systems

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) required.

• Outstanding attention to detail.

• Excellent time management & organizational skills.

• Good interpersonal, communication and influencing skills.

• Good judgment and decision-making skills.

• Ability to work in international and interdisciplinary teams

• Entrepreneurial spirit and work ethic

Preferred Skills

• Experience in aseptic processing

Did we spark your interest?

Then please click apply above to access our guided application process.