Company is looking for a FIELD SERVICE TECHNICIAN with LAUNDRY INDUSTRY EXPERIENCE for work in the MADISON, WISCONSIN area.
POSITION: FieldService Technician – Laundry Business
LOCATION: Madison, Wisconsin
Advise customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance
Handles customer complaint problems pertaining to service and repair work
Supervises the training of service technicians with in-house training programs
Maintains all service tools and service vehicles in good condition
Responsible for keeping shop area clean
Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately
Maintaining adequate supplies and parts for service department inventory
Make sure warranty claims are processed and forwarded to supplier
Help service personnel diagnose and resolve difficult service issues
Responsible for issuing purchase orders for the service department
Make sure job tickets are properly punched in and out on time clock
See that job tickets are promptly charged out, both customer and internal
Responsible for the personnel under his management, i.e., authorizing time off, managing excessive sick leave and attendance
All other duties as assigned including all responsibilities of a Service Technician
To perform this job successfully, an individual must have above average mechanical, problem solving, and oral and written communication skills. A Service Technician must have the discipline to work with little supervision and ability to handle several projects simultaneously. Computer experience including the use of e-mail, internet, ability to navigate a parts lookup software package and general ability to read diagrams. The individual must be able to lift machines, with a dolly, weight of 40-70 pounds and be able to stand/sit for most of an eight-hour shift.
EDUCATION and/or EXPERIENCE:
Graduation from High School is required.
At least one year of FIELD SERVICE EXPERIENCE in the LAUNDRY BUSINESS or previous electrical, mechanical experience/education.
Make sure to include on your Resume your EXPECTED SALARY and a DIRECT EMAIL ADDRESS for job Application Status Updates.