Field Service Technician

North Star Imaging (NSI), is a global organization that designs, manufactures, sells and services 2D digital and radiography and 3D computed tomography equipment. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

NSI is part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.

The NSI Field Service Technician provide world class service / technical support, troubleshooting, repair, and servicing of industrial X-ray equipment. Products include industrial X-ray equipment, electrical/electronic control, PC, PLC, and motion controls.

• Travel to customer sites for preventative maintenance, troubleshooting, repair, installations as well as emergency service, up to 80% travel required.

• Ensure that all customer concerns are addressed, and the appropriate follow-up is taken.

• Provide customers with timely updates regarding ETA onsite, required materials / supplies for preventive maintenance.

• Assist manufacturing with system integration and installations.

• Train customers in basic operation and maintenance when applicable.