This is a remote position and located in the field.
Today, SICK is a leading manufacturer of factory, logistics and process automation technology worldwide. With more than 1,000 patents for its products, SICK continues to lead the industry in new product innovations. The diversity of its product line allows SICK to offer solutions at every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, logistics, parcel, material handling, oil and gas, chemical/HPI, power, and cement industries. SICK's expansive product portfolio includes industrial sensors; safety solutions automatic identification; vision encoders; and gas, dust, and flow analyzers.
This position has primary responsibility for the install and support of SICK products throughout North America.
Provide amazing customer service by effectively managing customer expectations.
Introduce, implement, and support various LifeTime Service programs.
Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.
Make electrical connections of SICK equipment.
Provide onsite commissioning of installed equipment following established criteria.
Perform onsite start up support, monitor installed equipment for proper operation, and make adjustments as needed.
Must be able to properly troubleshoot, diagnose, and replace SICK equipment.
Provide outstanding technical support during normal business hours when working from office or home location.
Act as a site lead on larger projects being responsible for the entire project to completion. Duties include but are not limited to: determining onsite schedule, assigning appropriate resources to tasks, reporting any on-site issues to SICK management, providing daily status reports.
Configure complex SICK systems utilizing laptop and configuration software. Technician will be able to create equipment configuration files and make changes on their own.
Perform Site Surveys for the installation of SICK Equipment. This entails data gathering of the area that a unit or system is to be installed, completion on a questionnaire, and preparing customer for pending installation.
Provide accurate and timely service reports, time cards, and travel expenses.
Attend required training sessions as assigned
Carry out other duties and responsibilities as may be assigned or required.
Education and Experience
Two year college degree, technical school or equivalent work experience required. Four year college degree is preferred.
Minimum of 4 - 7 years of prior field service experience within the process automation industry is required.
Technician experience in a similar or related industry (oil & gas, power generation, cement, marine/off-shore) is acceptable in lieu of a field service role, if the primary responsibilities included the maintenance, repair and/or annual certification of gas analyzers (extractive and in-situ), emissions flow & dust monitors, gas flow meters, liquid analyzers, and flare gas flow monitors.
Preference will be given for experience with the associated SICK line of products, GE / Panametrics Flare Flow, and the commissioning / start-up of such systems
This is a travel position and will require domestic and international travel upwards of 85% of time.
Strong communication, organizational and interpersonal skills.
Microsoft Office (Excel, Word, Powerpoint), IBM Notes (Lotus Notes), Web browsers & internet based applications.
Experience with a variety of communications software tools & protocols. (i.e. Hyperterminal, MODBUS, TELNET, etc.)
Good understanding of basic physics and chemistry
Ability and willingness to work alternative schedules including weekend, and on-call hours as needed
Legally permitted to work in the United States
Ability to work in a general office environment
If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we're the place for you! SICK, Inc. has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the apply online button. Visit us at www.sickusa.com.
Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V