Field Service Technician II (Va)

Securus Technologies Lynchburg , VA 24501

Posted 2 months ago

Overview

Job Purpose:

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus' products, features and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance training or troubleshooting assistance to a FSA and/or FST1.

Responsibilities

Essential Duties:

  • Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities

  • Repairs/installs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area of responsibility.

  • Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences

  • Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information

  • Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution

  • Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services

  • Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required

  • Maintains inventory of equipment and tools

  • Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)

  • Demonstrates proficient skills with telephony-pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment

Knowledge, Skills, and Abilities:

  • Demonstrate the proficient understanding of the customers' service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets

  • Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)

  • Ability to work all tasks to completion with a high sense of urgency and the highest work quality

  • Negotiates alternatives means of resolving issues and escalates issues when necessary.

  • Responds to requests from management and customers via phone, e-mail and/or with reporting

  • Adheres to Field Service Standards and all Company policies.

  • Must be able to pass multiple in depth background checks

  • Self-starting, able to self-train on telephony based product line

  • Excellent ability at multi-tasking, setting priorities and tracking issues concurrently

  • Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management

  • Must have a clean valid driving record

Qualifications

Minimum Qualifications:

  • High school diploma or GED

  • 2 years of installation repair and maintenance of telecom and networking devices.

  • Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology

  • Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems

Preferred Qualifications:

  • Experience in conduit bending (EMT and Rigid)

  • Microsoft Certifications (A+, N+, MCSE etc)

  • Cisco Certifications (CCNA etc)

  • Electronics / Electrical Certification or Degree

  • 5 years or more of related experience

  • Wireless technology experience

  • Fiber termination experience

  • Previous experience working in law enforcement or correctional environment

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

www.aventiv.com/privacy

Equal Employment Policy:

The Company's policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person's race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cook In Lynchburg VA

Golden Corral

Posted 1 week ago

VIEW JOBS 11/16/2020 12:00:00 AM 2021-02-14T00:00 Our franchise organization, Platinum Corral, is currently seeking energetic, friendly individuals to join our team! The Cook is responsible for the quality, quantity, tastiness, and freshness of all Hot Choice Buffet products. The Cook pays special attention to speed, cleanliness, organization, and product specifications. Food Production: Prepares Hot Choice Buffet products, including Carving and Display Cooking products, according to Golden Corral recipes and procedures. Grills all items according to Golden Corral standards to ensure quality. Ensures that every fried product is always fresh and hot. If the Buffet Attendant is unavailable, the Cook restocks the items at the Display Cooking Station. If the Carver is unavailable, assists guests with carved meat options. Complete use and following of the buffet production system to insure quality and shelf life compliance. Operational Excellence: Maintains the correct temperature of all products during cooking, holding and serving. Uses the Hot Choice Buffet Production Guide and the Display Cooking Hot Cook Production Guide to maintain an inventory of all hot cook products. Conducts opening and closing administrative procedures. Properly maintains equipment according to the Equipment Maintenance manual. Restocks and rotates food products by using the first-in, first-out method (FIFO). Takes inventory of products and checks build-to with the Manager at the beginning and end of each shift. Cleanliness: Ensures that that Hot Cook area and all smallwares are clean and checks dishes for cleanliness before using them. Performs duty roster and ensures cleanliness, service, and quality standards are met. . Follows local health department laws. Keeps Char Grill clean and scraped to ensure product quality and sanitation. Guest Service: Ensures that Hot Choice Buffet products, including Display Cooking products, are always hot and fresh for the guests. Knows and follows position responsibilities as they relate to just-in-time delivery. Is friendly and courteous to guests and assists them with the products. Maintains professional communication at all times. Thank you for your interest in Golden Corral. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying. The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee. Golden Corral Lynchburg VA

Field Service Technician II (Va)

Securus Technologies