Smiths Group Burbank , CA 91506
Posted 6 days ago
Field Service Technician II- (Southern California/BUR Field Technician)
Location:
North America, USA, Burbank
Ref:
DETECTIONNA01510
Division:
Smiths Detection
Job Function:
After Sales Service Repair
Job Description
As a level two Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses excellent communication skills, both oral and written.
Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays intermediate proficiency in servicing the Trace, X-Ray, CT X-Ray and Cargo Inspection Systems product lines.
Eagerness to work on special projects, some of high visibility, and/or in direct support of applicable project lead, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel or on an assigned shift, individual will provide assistance to the Technical Support staff.
Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. Mentors lower level FSTs in order to improve their skill and knowledge of the equipment.
Duties & Responsibilities
Position Requirements
Education/Training: Associate's Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience is acceptable (>3 years work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience: Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice. Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required Background:
This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation
Physical/Mental Requirements
Work Environment
Work environment is typically considered to be off-site, wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
Compensation
The base compensation range for this role is $65,000-82,000.
Smiths Group