Aventiv Technologies, LLC New City , NY 10956
Posted 3 weeks ago
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
https://vimeo.com/391578629/5ba31cc5e9
Heavy driving / travel required. Candidates will receive a $500 monthly stipend and mileage reimbursement.
Job Purpose:
Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus' products, features and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1.
Essential Duties:
Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
Repairs/installs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area of responsibility.
Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
Maintains inventory of equipment and tools
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Demonstrates proficient skills with telephony-pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment
Knowledge, Skills, & Abilities:
Demonstrate the proficient understanding of the customers' service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets
Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)
Ability to work all tasks to completion with a high sense of urgency and the highest work quality
Negotiates alternatives means of resolving issues and escalates issues when necessary.
Responds to requests from management and customers via phone, e-mail and/or with reporting
Adheres to Field Service Standards and all Company policies.
Must be able to pass multiple in depth background checks
Self-starting, able to self-train on telephony based product line
Excellent ability at multi-tasking, setting priorities and tracking issues concurrently
Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management
Must have a clean valid driving record
Minimum Qualifications:
High school diploma or GED
3 years of installation repair and maintenance of telecom and networking devices.
Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.
Preferred Qualifications:
Experience in conduit bending (EMT and Rigid)
Microsoft Certifications (A+, N+, MCSE etc…)
Cisco Certifications (CCNA etc…)
Electronics / Electrical Certification or Degree
6 years or more of related experience
Wireless technology experience
Fiber termination experience
Physical Requirements:
Salary and Benefits:
At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
$24.89-$28.37/hour (depending upon experience)
$500 monthly stipend
Mileage reimbursement
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
The Company's policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person's race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.
Aventiv Technologies, LLC