Aventiv Technologies, LLC Los Lunas , NM 87031
Posted 2 weeks ago
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
https://vimeo.com/391578629/5ba31cc5e9
Associate Referral Reward Eligible
Heavy driving travel required. A $500 monthly vehicle stipend and mileage reimbursement
Job Purpose:
Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus' products, features and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a Field Service Administrator and/or FST1.
Essential Duties:
Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
Repairs/installs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area of responsibility.
Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
Maintains inventory of equipment and tools
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Performs other duties as assigned
Knowledge, Skills, and Abilities
Demonstrate the proficient understanding of the customers' service needs and work to improve the operation of their facility with regard to all of Securus products such as: Incarcerated Calling System, Video Visitation, Kiosk and/or Tablets
Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)
Ability to work all tasks to completion with a high sense of urgency and the highest work quality.
Negotiates alternatives means of resolving issues and escalates issues when necessary.
Responds to requests from management and customers via phone, e-mail and/or with reporting.
Adheres to Field Service Standards and all Company policies.
Must be able to pass multiple in-depth background checks.
Self-starting, able to self-train on telephony-based product line
Excellent ability at multi-tasking, setting priorities and tracking issues concurrently.
Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management.
Minimum Qualifications
High school diploma or GED
3 years of installation repair and maintenance of telecom and networking devices.
Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology.
Telephony experience - including but not limited to pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems.
Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.
Preferred Qualifications
Experience in conduit bending (EMT and Rigid)
Microsoft Certifications (A+, N+, MCSE etc…)
Cisco Certifications (CCNA etc…)
Electronics / Electrical Certification or Degree
6 years or more of related experience
Wireless technology experience
Fiber termination experience
Physical Requirements
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Salary and Benefits:
At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
$24.89 - $28.37 per hour / depending upon experience.
$500 monthly stipend paid (personal vehicle)
Mileage reimbursement paid (personal vehicle)
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Cell Phone Allowance
Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Aventiv Technologies, LLC