Field Service Technician II

JOB FUNCTION & OVERVIEW

The Field Service Technician II performs scheduled preventive maintenance and repairs.

RESPONSIBILITIES

• Schedules and plans service calls.

• Prepares equipment, tools and materials required for service work. Cleans and performs preventative maintenance on various equipment.

• Performs scheduled preventive maintenance and repairs. Troubleshoots equipment and other on-site problems and makes recommendations to clients. Operates service vehicle.

• Cleans and maintains tools and equipment.

• Responds to after hour calls.

• Maintains documentation, including maintenance and inspection records.

• Other duties as assigned.

• Willing to work all shifts, including: weekends, holidays, evening and 24-hour emergency on call.

• Monday through Friday, 7:30am to 4:30pm - on call and weekends as necessary

Education/Experience: High School Diploma or GED and 1-3 years of experience or equivalent training.

Licenses/Certifications: Valid Driver's License Other licenses (may vary according to specific site and assignments)

Technical: Ability to follow manual & operating instructions.

Basic proficiency with Microsoft Office applications & internet. Working knowledge of all preventative and corrective maintenance activities associated with the operation of water/wastewater treatment facilities.

Communication: Communicates clearly & professionally.

Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback.

Problem Solving & Quality: Pays attention to detail.

Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality & productivity.

Managing For Results: Works independently with minimal supervision.

Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks. Demonstrates flexibility in workflow & scheduling.

Leadership & Initiative: Demonstrates a positive attitude.

Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for development.

PHYSICAL DEMANDS

Must be able to: frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladders.