Field Service Technician II

HME Earth City , MO 63045

Posted 3 months ago

We are currently recruiting for a Field Service Technician II. In this position you will provide technical field services, including maintenance, troubleshooting, repairs, installation, and customer service visits, to regional customers around greater St. Louis. This position may include occasional nationwide travel and will include some in-house activity involving facility maintenance, warehouse organization, and bench repairs.

What you will do in this position:

Regional Service and Installation Calls

  • Provide billable and warranty visits within ~2 hours of CE facility (and occasionally cross-country). Activities to include troubleshooting, component or device replacement, new equipment installation, and field repair of equipment.

  • Monitor and maintain service schedule via interaction with CE, HME, and customers.

  • Calibrate, test, and QC newly installed and existing equipment to ensure compliance with CE and industry standards.

  • Monitor and maintain van parts and tools inventory.

  • Train customers on existing or new equipment.

  • Sell customers all applicable products and services, and/or refer customers to appropriate contacts within CE.

  • Maintain and report daily record of hours, expenses, tasks completed, billable work. To include reporting required installation and other information to HME.

Facility Maintenance and Warehouse Organization

  • Perform basic maintenance tasks within the CE facility, including but not limited to electrical, plumbing, painting, and carpentry tasks.

  • Provide expertise to enhance company operations, such as bench and equipment relocation, and process improvements.

Repairs within CE Facility

  • Serve as a bench technician, repairs headsets and associated equipment.

What you need to succeed in this position:

  • Excellent troubleshooting skills

  • Hands-on electrical & electronics experience

  • Read / interpret wiring diagrams

  • Good soldering skills

  • Personal computer operation

  • Good verbal and written communication skills

  • Good judgment

  • Good interpersonal skills

  • 3+ years (with Technical School)

  • 5+ years (on the job training)

  • High School Diploma - Required

  • Minimal Travel

CE, an HME company, is committed to building a company where highly talented, challenge-hungry people thrive. You will have the opportunity to learn and grow, while making a real contribution to our product. Our benefits package includes tuition reimbursement; 2 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, life insurance and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to handle or manipulate objects. The employee is regularly required to talk or hear, stand, walk, sit, work with computer and office equipment, machinery, or electrical tools, and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl. Employees in this position must regularly lift and move up to 25 pounds and occasionally lift and move up to 50 pounds with assistance.

Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate with occasional loud noise. The employee occasionally works near moving mechanical parts, works in high, precarious places, is exposed to fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and is regularly at risk of electric shock.


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