What is it?
Videojet is seeking a Customer Service Engineer for the Chicago/Northwest Suburbs area. As a Customer Service Engineer, you are the front line of Videojet's customer interaction through daily service and support. Through advanced technical and commercial training, you will enhance all aspects of our organization. In this entrepreneurial role, you operate from home and commute to some of the world's largest manufacturing companies. At these sites, you will support sales growth by discussing service agreements, new products, while delivering the highest quality of customer satisfaction in our industry. Our highly advanced industrial equipment will be installed, repaired, and maintained by you at our customer sites. This cross-functional position provides you with new and exciting opportunities to advance based on your performance. We are Videojet!
What will you do?
Create and grow multiple aspects of our business through supporting regional and company goals.
Improve customer satisfaction by delivering the highest customer service in our industry.
Identifying, owning, and tracking any issues with an account, according to call escalation procedure, to reach resolution.
Receive and utilize highly advanced technical training at customer accounts on a daily basis.
Manage a customer account in its entirety. Determine how Videojet can increase value throughout their business by offering other services.
What do you need?
Technical Agility- Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.
Strong Interpersonal and Communication skills. Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times. This position requires both written and verbal communication skills.
Sense of Urgency - Having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.
Adaptability-being able to think quickly and respond positively to change.
Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history.
Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day.
Videojet Technologies, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.