Field Service Technician

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Description

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities/Key Accountabilities

• Lead all activities related to field service work.

• Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.

• Follow all rules established by the site.

• Coordinate activities with customers and their contractors while on site.

• Perform supervisory activities with site installations.

• Document and record all field service activities.

• Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.

• Use hand tools, powered tools, work at heights, use personal lifts, etc.

• Be the point of contact with customer with new or ongoing issues.

• Maintain service vehicle.

• Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.

• Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.

• Interface with other shop supervisors, staff, production management, production supporting design engineers and management.

• Follow all established quality guidelines.

• Maintain a clean and orderly work area.

• Perform manufacturing and maintenance duties between field service trips.

• Perform additional duties as requested.

Additional Requirements

Licenses/Certifications: YES

• If yes, please list all requirements:

• Complete and maintain the 30-hour OSHA certification.

• Valid driver's license.

• Passport

Requirements

• Minimum 5 years of experience in manufacturing.

• Electrical experience is preferred.

• Excellent communication skills - ability to communicate effectively with all levels of employees, vendors, other departments, and customers.

• Desire to build strong team, coach and develop employees.

• Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.

• Ability to read, understand and interpret structural and electrical drawings.

• Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.

• Proficiency in current processes used within the production environment.

• Willingness to develop skill sets to understand all aspects of manufacturing.

• Ability to support manufacturing on-site in Tea, SD during non-travel time.

Educational Requirements/Degree(s)

High school education preferred.

Salary Description

From $21.00/hour