Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Field Service Technician

Expired Job

GCP Applied Technologies Phoenix , AZ 85002

Posted 2 months ago

Job Description:

With safety as the top priority, the incumbent will be responsible for the equipment suite including installation, maintenance and repair. Candidate will perform troubleshooting services to aid customers in resolving issues and help them achieve maximum potential from our solutions. The technician will be the primary GCP representative at the concrete manufacturing plant and truck maintenance level. They will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.

Duties

  • Installation, Maintenance and Repair

  • The technical work pertaining to admixture and color pigment dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.

  • The technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.

  • Customer Relations

  • Assist territory Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers. When necessary, call in orders to Customer Service Center to place orders for delivery at customer plant.

  • Help in development and presentation of technically oriented materials and seminars

  • Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.

  • Understand the impact of customer satisfaction to achieve corporate goals.

  • Planning & Scheduling of Dispenser Service work

  • The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.

  • In this role the candidate will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills. The dispenser technician is responsible for managing their 'response time' consistent with customer expectations or agreement.

  • Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

  • Equipment Service Administration

  • The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to:

  • Equipment ordering

  • Warehouse part re-stocking

  • Expense reports

  • Service Management System compliance

  • Preventative Maintenance, calibration scheduling and compliance

  • Actively control expenses and demonstrate stewardship of company resources

  • Maintain real time participation CRM reporting systems

  • Track time, parts and incidental costs associated with each customer site and each customer truck.

  • Other Duties

  • Complete all safety training and on-line training modules; Observe all necessary safety procedures, both those of Verifi and those of host companies.

  • Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.

  • Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability and performance of the solution and its components.

Required Skills

  • Possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.

  • Ability to learn new technology and processes quickly

  • Strong verbal and written communication skills with both colleagues and customers

  • Organized and detail oriented, particularly with regard to maintaining records

  • Proficient with Microsoft Office Products

Required Experience

  • Hands on Electro-Mechanical aptitude

  • Experience with hand tools, power tools, meters, gauges

  • Three to five years of experience in field service

  • Working knowledge of the Ready Mix Concrete industry a plus

Education

  • High School Diploma required; Associates degree preferred

  • Equivalent Military or other mechanical / engineering training required

  • American Concrete Institute (ACI) training and certifications a plus

Additional Job Requirements

  • Must be able to lift 50 pounds; must be able to work in confined spaces

  • Drug test, physical exam and background check (including driving record) required

  • Flexible work hours, overnight travel

  • Local candidates only

  • Ability to respond to short notice project work and emergency service calls

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician

Sunrun Inc.

Posted 1 week ago

VIEW JOBS 9/14/2018 12:00:00 AM 2018-12-13T00:00 Overview Title: Field Service Technician Who we are:If change means solving one of the biggest challenges of our time by reinventing the way people power their homes, then we say bring it on. It doesn't hurt that we're reducing carbon emissions, adding new jobs to the economy, and having fun while doing it.In 2007, Sunrun co-Founders Ed Fenster and Lynn Jurich set out to make home solar mainstream. Upfront cost was a huge barrier to home solar adoption, so they invented the model now known as "solar service." Sunrun allows homeowners to pay for solar power, not the panels. This means Sunrun owns, maintains, and monitors the system while homeowners pay for the electricity it produces.Each business day, we install $2 million worth of solar and facilitate one solar installation every 10 minutes. Our network of more than 30 leading solar installers employs more than 3,000 people. Position Summary:Sunrun Installation Services Inc., a subsidiary of Sunrun Inc., is looking for a Field Service Technician.The Field Service Technician is responsible for the management, scheduling, and completion of all service and warranty related work. The Solar Service Technician must have the ability to work both independently and as a member of the branch team. This position will interact closely with the Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the Field Service Team. Responsibilities * Organize, lead, and maintain the warranty and service schedule. Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction * Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed * Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components * Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations. * Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues * Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce * Assist with other branch tasks including inspections and site audits when assigned Qualifications Ability to drive a vehicle during the normal course of business. Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver's license. * High School diploma is required, college degree is preferred * Valid state or local Electrical Journeyman certification or license preferred * Knowledge of the NEC and applicable codes and standards * 3+ years of previous field construction experience preferred * Previous experience in the solar industry preferred * Must be a motivated team player, looking to succeed * PV design or PV Electrical experience is preferred * Excellent customer service skills * Excellent verbal and written communication skills * Excellent organizational and time management skills * Professional appearance and interaction * Strong computer skills * Ability to drive to multiple sites throughout the day. Must maintain a clean driving record with ability to pass driving background check * Ability to work independently and make sound decisions with regard to safety * Ability to work safely in a branch/warehouse environment * Ability to operate office equipment including computers and determine accuracy of work * Ability to interact with co-workers and participate in meetings Physical Demands: * Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance * Ability to work in confined spaces which requires kneeling, crouching and climbing ladders * Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity * Ability to frequently utilize hand functions requiring fine motor skills including but not limited to: fine manipulation, grasping, and pinching * Ability to frequently utilize gross motor skills including but not limited to: pushing, pulling, and reaching * Ability to occasionally lift and/or carry objects weighing 80 pounds or less such as inverters or ladders DISCLAIMER This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. Sunrun Inc. Phoenix AZ

Field Service Technician

Expired Job

GCP Applied Technologies