Cynergistek Chicago , IL 60642
This is for a Future Opportunity
Who is CynergisTek?
CynergisTek is a top-ranked cybersecurity and information management consulting firm dedicated to serving the healthcare industry. CynergisTek offers specialized services and solutions to help organizations achieve privacy, security, compliance, and document output goals. Since 2004, the company has served as a partner to hundreds of healthcare organizations and is dedicated to supporting and educating the industry by contributing to relevant industry associations.
As a Field Service Technician, you are the on-site printer repair expert. You'll fix and maintain networking, print, copy and scan equipment (from multiple manufacturers) for our Hospital client and its local facilities.
The Technical Service Representative position is a highly skilled technician level where the employee is capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products. The ideal candidate must be able to work successfully complete and possess the following:
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
Ability to troubleshoot and think independently
Mechanical and electrical aptitude and demonstrated skills
Knowledge of basic networking
Computer and analytical skills
Prior experience in maintaining and repair of office equipment preferred (Canon, HP, Lexmark, Okidata, Ricoh, Sharp, and Xerox experience is a plus)
Possess excellent customer service and communication skills
Complete all administrative aspects of the job on time and error free
Provide accurate feedback with call close information, part usage reporting and customer meter readings
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
Provide 24:7 on call support coverage
What We're looking for:
Must be able to problem solve, conduct written and verbal communications, read and comprehend technical information
High School Diploma required, Electronics or Computer Associates Degree preferred
Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
Must have reliable vehicle (mileage reimbursed)
What You'll Need to Win!
High School Diploma or GED
Valid driver's license with safe driving record
Reliable transportation.Demonstrated experience repairing network printers and print equipment
Software application and network troubleshooting skills (TCP/IP protocol)
Proficiency in MS Excel
Experience accessing online manuals/diagnostic tools
Strong time/project management and organizational skills
Positive, team player attitude to provide great customer service
Experience in managed print services, healthcare and/or Helpdesk is a plus!
Various immunizations and/or medical testing may be required as a condition of employment for any positions that work on-site regularly in a hospital or medical setting