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Fives, headquartered in Paris, France, is an industrial engineering Group (www.fivesgroup.com) with a heritage of over 200 years, designs and supplies machines, process equipment and production lines for the worlds largest industrial groups including the aluminum, steel, tube and pipe, glass, automotive, aerospace, logistics, cement and energy sectors. In 2016, Fives achieved sales of $1.87 billion with a team close to 8,300 employees and a network of over 100 operational units in nearly 30 countries. Fives is known for its technological expertise and competence in executing international projects.
Fives multi-sector experience enhances our global vision and provides a continuous source of innovation. The effectiveness of our R&D programs enables us to design forward-thinking industrial solutions that anticipate clients needs in terms of profitability, performance, safety and compliance with environmental standards. This strategy is backed by a human resources policy focused on the individual, encouraging initiative-taking and technical excellence.
Fives Bronx, Inc. is a part of the Tube & Pipe Strategic Business Unit (http://tube-pipe.fivesgroup.com/) under the Steel Group along with Fives OTO S.p.A. in Italy and Fives Bronx, Ltd. in the UK. Fives Bronx, Inc. headquarters is located in North Canton, Ohio where we support business operations, research and development, engineering, sales, and aftermarket services. Even though we are part of a large international engineering Group, we are able to maintain a family-oriented atmosphere of a smaller company. Our focus is to provide custom engineered solutions unique to a fully integrated or single source supplier. The combination of resources and infrastructure utilize the most recent developments in engineering and manufacturing technology, delivering reliable production and finishing solutions for a wide range of seamless and welded products. Our extensive product offerings fall under the our internationally recognized products of Abbey, OTO, Bronx, and Taylor-Wilson and include equipment like: slitting lines, mill entry systems, ERW tube mills, cut-off units, drawbenches, run-out tables, tube handling systems, rotary, linear and two plane straighteners, pipe end finishing, hydrostatic testers, non-destructive and destructive collapse testing equipment, coupling leak testers, product packaging systems, and Level 0 to Level 3 automation systems. We also include a full range of Aftermarket services including: repairs, upgrades, modernization, operator/maintenance training, and feasibility studies.
Field Service Technician are responsible for all aspects of the planning, integration, and support of our product offerings. This involves the planning and supervision of installation of a product into a clients existing system, solving all associated technical problems, and ensuring overall function. Once products are in place, Field Service Technician maintain and service them according to their users needs; they may replace and upgrade existing products as well.
This position is primarily responsible for:
Field Service Technician are responsible for continual analysis of a customers equipment to ensure quality optimal operational performance. If a failure occurs in the field, they must determine the cause and make recommendations for updates or corrections. They may be involved in conceptualization, design, and/or testing of a product to properly install, maintain, and analyze its use in the field. Field Service Technician are also responsible for adherence to the defined technical scope and budget substantiated by regular service documentation.
Field Service Technician are responsible to research, develop and maintain scheduled customer visits, weekly reports, and call report logs. May work in an office or plant environment and be compliant will all safety requirements at each operation that they visit; utilizing at all times proper PPE.
General office environment or while working in production environments, the colleague may be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes and various levels of temperature created by the durable goods industrial process.
Skills and Communication:
Assets For The Position:
75% travel required typically for one to two weeks at a time, including weekends or holidays, to customer or Fives facilities domestically or internationally.
Education and Experience:
Technical Degree, Engineering Degree or Equivalent Work Experience;