Field Service Technician - El Paso, TX

ENGEL embodies a spirit of innovation built on decades of experience With a dynamic workplace ENGEL is the injection molding industry leader in technological advancements ensuring sustainable global growth The ENGEL company history is a success story that we keep on writing everyday together with our employees Do you have what it takes to spur game changing innovation generate creative solutions and add world class value to our customers Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in America ENGEL provides excellent benefits including health dental and vision insurance all upon first day of hire no waiting period and very robust coverage at an affordable price 401k with match over 3 weeks PTO personal time off employer paid life insurance long and short term disability and an employee centric environment Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program monthly stipend mileage reimbursement 75 per diem tool reimbursement cell phone laptop and only occasional voluntary travel on weekends Job Summary The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support as necessary Essential Duties and Responsibilities Troubleshoots and repairs injection molding machines and robots including conducting tests and inspections on all mechanical hydraulic pneumatic electrical and electronic or software components including calibrations to optimize performance Performs software and hardware installations Performs all safety checks on equipment Educates customers on equipment and instructs on proper operation Manages resolution of customer issues including order and installation of replacements parts as necessary Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairsreplaces parts as required Instructs other Service Technicians andor customer operators on the maintenance and safe operations of injection molding systems Communicates on an ongoing basis with Central ServiceManufacturingParts Center to obtain answers to problems encountered in the field Provides written reports on a regular basis to the Service Manager EducationalTraining Requirement High School Diploma Required Associates or Bachelors degree preferred Experience 5 Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding TechnicianService Engineer Knowledge Skills and Abilities Knowledge of blueprints and schematics to troubleshoot electricalelectronic hydraulic and mechanical systems Experience with injection molding machines well rounded skill set in electrical mechanical hydraulic computer and able to provide basic training for customers and employees Knowledge and understanding of injection molding process Ability to troubleshoot problems systematically Knowledge of microprocessor programming Knowledgeable in materials such as PET Polypropylene Polyethylene Styrene and other common materials Excellent communication and interpersonal skills and strong customer service orientation Tact and diplomacy ie must possess the ability to handle difficult or unhappy customers Dedicated team player with a positive attitude Familiarity with ENGEL machines and robots is preferred Uses internal resources efficiently to resolve customer issues expeditiously and correctly Able to work independently with minimal back office engineering spare parts phonetechnical support WHY ENGEL The ENGEL group has been thriving for decades This is because as a family run company we rely on long standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing We see ourselves as a driving innovative force that has continually set new standards in a dynamic and diverse industry Our competitive edge has come from generating added value for customers worldwide ENGEL attaches great importance to flexibility innovation and self responsibility of all of its employees and business units This is the only way to consistently supply and guarantee results of the highest global standards ENGEL offers a competitive total compensation package to eligible employees including health dental LTD and life insurance 401k with match contribution to HSA Dependent and Health FSA vacation pay and holiday pay We are looking forward to receiving your application and resume and going over the position with you ENGEL is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protective veteran status or any other category protected by state or local laws ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines Today the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier Injection molding machines for thermoplastics and elastomers and automation In 20162017 ENGELs turnover totaled approximately 136 billion euros worldwide with 5900 employees across nine production plants in Europe North America and Asia China and Korea and subsidiaries and representatives in more than 85 countries ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading edge production systems