Field Service Technician

Cynergistek Little Rock , AR 72215

Posted 11 months ago

Vereco is looking for a highly skilled Technical Service Representative where the employee is capable of multitasking and managing a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

If you're looking for:

  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction

  • Ability to troubleshoot and think independently

  • Mechanical and electrical aptitude and demonstrated skills

  • Knowledge of basic networking

  • Computer and analytical skills

  • Prior experience in maintaining and repair of office equipment preferred (Canon, HP, Lexmark, Okidata, Ricoh, Sharp, and Xerox experience is a plus)

What we're looking for:

  • Possess excellent customer service and communication skills

  • Complete all administrative aspects of the job on time and error free

  • Provide accurate feedback with call close information, part usage reporting, and customer meter readings

  • Analyze customer needs, recognize business opportunities, and influence sales volume growth

  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional

  • Must be able to problem solve, conduct written and verbal communications, read and comprehend technical information

  • High School Diploma required Electronics or Computer Associates Degree preferred

  • Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes

  • Must have a reliable vehicle with a clean driving record

Various immunizations and/or medical testing may be required as a condition of employment for any positions that work on-site regularly in a hospital or medical setting


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Field Service Technician

Cynergistek