Field Service Technician

Cynergistek Muskegon , MI 49440

Posted 5 days ago

CynergisTek is a top-ranked cybersecurity and information management consulting firm dedicated to serving the healthcare industry. CynergisTek offers specialized services and solutions to help organizations achieve privacy, security, compliance, and document output goals. Since 2004, the company has served as a partner to hundreds of healthcare organizations and is dedicated to supporting and educating the industry by contributing to relevant industry associations.

CynergisTek is looking for a highly skilled Technical Service Representative where the employee is capable of multitasking and managing a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

If you're looking for:

  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction

  • Ability to troubleshoot and think independently

  • Mechanical and electrical aptitude and demonstrated skills

  • Knowledge of basic networking

  • Computer and analytical skills

  • Prior experience in maintaining and repair of office equipment preferred (Canon, HP, Lexmark, Okidata, Ricoh, Sharp, and Xerox experience is a plus)

What we're looking for:

  • Possess excellent customer service and communication skills

  • Complete all administrative aspects of the job on time and error free

  • Provide accurate feedback with call close information, part usage reporting, and customer meter readings

  • Analyze customer needs, recognize business opportunities, and influence sales volume growth

  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional

  • Must be able to problem solve, conduct written and verbal communications, read and comprehend technical information

  • High School Diploma required Electronics or Computer Associates Degree preferred

  • Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes

  • Must have reliable vehicle (mileage reimbursed)

Various immunizations and/or medical testing may be required as a condition of employment for any positions that work on-site regularly in a hospital or medical setting


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Field Service Technician

Cynergistek