Field Service Technician

Description

CTG is seeking to fill a Field Service Technician opening for our client in Atlanta, GA.

Location: Remote (South Atlanta, GA Regional Market)

Duration: 12 months, contract to hire

Overview:

• To provide customers with on-site equipment service for the portfolio of Radiology equipment including: preventive maintenance, emergency service and installation support service.

• The position is also responsible for ensuring the highest levels of customer satisfaction while achieving Radiology business objectives. Willingness to acquire and use sales skills.

Duties:

• Perform preventive maintenance, repairs, and installations at end user customer sites using approved procedures and documentation.

• Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment.

• Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations

• Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for refurbishment/replenishment.

• Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end-user customers, purchasing agents and asset managers to help finalize sales.

• Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities.

• Complete work orders accurately to ensure customer billing aligns with company policies.

• Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory.

• Ensure all proprietary information is safe guarded from non-internal personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.

Skills:

• Prior work experience in hospital setting or with customer service is preferred

• Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment

• Demonstrated ability to work in a fast-paced self-directed environment with proven ability to prioritize, schedule, and organize own work activities.

• Strong verbal and written competencies

• Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software

• Ability to travel within assigned territory locally and nationally (including some overnight and extended time periods depending on territory assignment and training requirements)

• Willing to work flexible hours, which may include evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.

• Physical requirements: able to lift and/or push over 30 pounds, able to stand and walk for extended periods of time and able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

• Must hold a current, valid, and unrestricted driver's license.

Education & Experience:

• Associates degree is preferred in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline.

• Also qualified are candidates with equivalent military training in areas such as electronics, aviation, IT, computer science with 2 years of applicable experience or high school diploma/GED with training (including certifications) in areas listed with 3 years of applicable experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Jamie Robinson at Jamie.Robinson@ctg.com. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $40.00/hr to $45.00/hr. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About Us

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.