Field Service Technician

Conway Office Solutions Cambridge , MA 02138

Posted 2 weeks ago

Position: Field Service Technician

Location of coverage: Greater Boston Area (Cambridge)

Conway Office Solutions, a XEROX company, has been a leader in providing document workflow and related office technology to companies throughout New England for more than 40 years. Our partnership with XEROX combines our strength and experience in local markets with the support of a multi-national organization and world leader in document workflow solutions.

Conway's company culture is one of a team-oriented environment that fosters individual growth, development, and career advancement.

We do not fill empty seats...we hire and develop Future Leaders!

Due to continual growth, we have need for a Field Service Technician. You will be responsible for providing the best customer service with regards to troubleshooting, repairing and maintaining the networked office equipment located in the Greater Boston area. Office Equipment includes, but is not limited to: digital networked printers, copiers, scanners, color copiers, fax equipment, etc.


  • Repair and perform preventative maintenance on the full line of black and white and/or color digital copier machines.

  • Follow proper troubleshooting skills and procedures.

  • Utilize systems in place for service call tickets, parts usage, and transfer of inventory.

  • Complete paperwork and report calls and attendance in a timely manner.

  • Properly maintain and inventory all parts and support equipment.

  • Utilize websites, technical manuals and publications, and handbooks, to keep current with new equipment and enhancements to old.

  • Gather information from the customer as a tool to resolve copier, networking, or fax problems.

  • Provide the customer with clear, concise information regarding the status of their equipment.

What We Need From You:

  • Valid & Clean driver's license

  • Must have a strong work ethic and be able to work as an effective, collaborative team member

  • Strong organizational skills and ability to troubleshoot digital copiers

  • Strong Computer skills and familiarity with the internet and networking

  • High School Diploma or equivalent required

  • College degree or equivalent working/education experience is preferred

What We Provide:

  • Competitive Pay and Bonus Incentives Company Car Program iPhone - laptop Professional Service Training The best, most comprehensive training in the industry Positive Company Culture Full Benefit Package


Conway offers an outstanding team oriented culture of supporting all staff members to grow professionally and reach their career goals.

Growth Potential Most of Conway's managerial and executive positions are held by individuals who joined the company at the entry level. With over 500 sister offices nationwide, the potential for individual growth is unlimited.

  • Conway is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law.

Selected applicants must pass a criminal background check and drug test before joining our team.

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Field Service Technician

Conway Office Solutions