Field Service Technician

Job Summary Performs a variety of routine support activities in the field service function on manual milling machines, CNC milling machines, lathes, saws, grinding and metrology equipment. Responsible for installing, performing periodic maintenance activities, basic troubleshooting, and repairing of routine technical, mechanical, and electrical equipment failures in the field.

Assesses and responds to situations using standard procedures in isolation and fixing problem machines. Reports design, reliability, and maintenance problems through field service management software. Key Responsibilities Installation, troubleshooting and repair of milling machines (manual & CNC), lathes, saws, grinding and metrology machines either in the service center or on location at a customer site.

Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Field Service Manager. Ensure all training and certifications required for position are maintained in an up to date and timely fashion. Ensuring spare parts stock level in service van is kept at specified levels and that service van is maintained in a presentable condition.

Education and Experience Associates degree or equivalent college or technical school; 2 years relevant experience and training; or equivalent combination of education and experience. 0 - 5 years prior experience in similar/related field. Qualifications and Skills Excellent communication and customer service skills. Strong organizational skills.

Ability to work independently with little direct supervision. Moderate levels of product knowledge, preferably obtained through hands-on experience. Basic mechanical, electrical, and hydraulic system trouble shooting skills.

Must possess a basic understanding of machining / milling / metrology. Must have the ability to read, understand, and follow electrical, hydraulic, pneumatic schematics, and ladder logic. Must have the ability to use a variety of basic electrical testing / diagnostic equipment and have a basic understanding of AC and DC electrical theory, as well as the ability to use precision measuring instrumentation. MS Office and business applications Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training Valid Driver's License Follows all Company policies and procedures