Field Service Technician

Community Coffee Jacksonville , FL 32277

Posted 2 months ago

Please ensure sure your internet browser is updated to the latest version. Candidates have experienced issues with submitting applications from older browser versions.

Department: Sales Operations

Reports To: Warehouse Manager or Field Service Supervisor

Travel Required: Daily, local travel in company vehicle. Limited or occasional overnight travel.

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

As a Field Service Technician, you will repair, maintain, install and remove brewing and serving equipment according to established company policies, procedures and standards. You can expect to interact with customers on a daily basis, troubleshoot complex issues, and collaborate with the sales team. Our Field Service Technicians support the overall sales function by providing outstanding customer care and prompt service.

Function Related Activities/Key Responsibilities

  • With assistance from the Warehouse Manager or Field Service Supervisor, prioritizes and schedules service calls and installation/pick-up of equipment. Drives company vehicle to customer site to perform required tasks.

  • With direction from customer and/or route salesperson, identifies proper placement of equipment. Installs or removes equipment, utilizing plumbing and electrical skills where applicable.

  • Observes mechanical devices in operation and utilizes proper troubleshooting techniques to locate causes of trouble.

  • Dismantles devices to gain access to and remove defective parts.

  • Examines form and texture of parts to detect imperfections.

  • Adjusts functional parts of devices and control instruments

  • Repairs or replaces defective parts. Installs special functional and structural parts in devices. Lubricates and cleans parts.

  • Starts devices to test their performance.

  • Perform preventive maintenance on devices

  • Initiates internal purchase order for parts and machines.

  • Responsible for maintenance of assigned vehicle, including but not limited to cleanliness, inspections, scheduled maintenance, etc.

  • Responsible for managing parts inventory.

  • Responsible for proper opening and closing of work orders, invoicing non-serialized equipment, issuing parts and placement and pick-up of caf equipment utilizing a handheld computer device.

  • Maintains bin of labeled defective parts and maintains warranty eligibility

  • In the absence of a manager, investigates and reports damages caused by company owned equipment to customer property

  • Completes bench work orders as directed by supervisor.

  • Inspects used parts to determine changes in dimensional requirements.

  • May be requested to perform different or additional duties as assigned

Position Requirements

  • Passing score on aptitude test required in lieu of high school diploma or equivalent. Three to five years related experience in HVAC, electrical, or small appliance repair; experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

  • Familiarity with electrical and mechanical fundamentals, required

  • COVID vaccination required

  • Must be at least 21 years of age

  • Must have an acceptable driving record

  • Valid driver's license: A Commercial Driver's License (CDL) may be required.

  • Knowledge of Microsoft Office Products Word Processing software

  • Utilization of a handheld computer device is preferred

  • Knowledge of SAP a plus.

  • Successful completion of pre-employment physical

What we're looking for

  • Excellent customer service and communication skills

  • Dependable self-starter

  • High attention to detail

  • Team oriented

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

  • Use hands to finger, handle or feel objects, tools or controls and reach with hands and arms

  • Is frequently required to stand.

  • Is regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.

  • Must frequently lift and/or move up to 35 pounds. May occasionally lift and/or move up to 85 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and the ability to adjust focus.

  • Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.

Our Values

Champion People Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity Dream big, Think Fresh, Make It Happen

Wow Our Customers Serve with Purpose, Exceed Expectations, Do What's Right

Serve Our Customers Be Genuine, Bring Joy, Make a Difference

Win Together Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off, employee assistance program, and educational assistance.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

Other details

  • Job Family Supply Chain

  • Job Function Sales Loc Ops

  • Pay Type Hourly

Apply Now

  • Jacksonville, FL, USA
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician

Quench USA

Posted Yesterday

VIEW JOBS 12/6/2022 12:00:00 AM 2023-03-06T00:00 <p>Full - Time Field Service Technician</p><p>Mon- Fri/ NO WEEKENDS</p><p>Pay: 21.09 or more with experience</p><p>(Day shift hours from approx. 7am to 4pm)</p><p>We are currently seeking a Field Service Technician in our Jacksonville, FL area market to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide a hands-on training process upon hire.</p><p>A typical schedule for a Field Service Technician is Monday-Friday, 7:00AM-4:00PM. This may slightly vary depending on service market.</p><p>Certain positions or jurisdictions may require COVID-19 vaccination unless included in the company testing protocol, medically contraindicated or due to a bona fide religious belief or practice.</p><p>Essential Functions</p><ul><li><p>Responsible for troubleshooting product for required repairs</p></li><li><p>Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines</p></li><li><p>Visually inspect for leaks and malfunctions</p></li><li><p>Perform service agreement tasks and other job-related duties as assigned</p></li><li><p>Responsible for following company and customer safety policies and procedures</p></li><li><p>Maintain and comply with company vehicle maintenance policy and procedures</p></li><li><p>Technician will have strong technical and mechanical aptitude</p></li><li><p>Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites</p></li><li><p>Electronically transferring customer and company information</p></li><li><p>Regular and reliable attendance</p></li></ul><p>Qualifications</p><ul><li><p>Experience in repair and maintenance</p></li><li><p>Technical school degree preferred</p></li><li><p>General Computer Skills required</p></li><li><p>Microsoft Office experience preferred</p></li><li><p>Must have good verbal and written skills</p></li><li><p>Ability to learn the internal workings and repair approaches to repairing water coolers</p></li><li><p>Ability to work in a fast pace environment where quantity and quality go hand in hand</p></li><li><p>A clean work record and ability to pass a pre-employment drug screen</p></li><li><p>Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70+ pounds</p></li><li><p>Valid driver's license</p></li><li><p>Must be at least 21 years old</p></li></ul><p>Benefits &amp; Perks</p><ul><li><p>Company vehicle &amp; gas card</p></li><li><p>Health insurance</p></li><li><p>Dental insurance</p></li><li><p>Vision insurance</p></li><li><p>Flexible Spending Account</p></li><li><p>Life Insurance</p></li><li><p>Disability Coverage</p></li><li><p>401(k) Plan with Employer matching</p></li><li><p>Tuition Reimbursement</p></li><li><p>Generous PTO</p></li><li><p>Employee Referral Bonuses</p></li></ul><p>Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.</p><p>Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.</p><br> Quench USA Jacksonville FL

Field Service Technician

Community Coffee