Field Service Technician

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary: The Field Service Technician is responsible for effectively making warranty, courtesy or service repairs that meet or exceed the expectations of our customers.

Duties / Responsibilities:

• Diagnosing error or technical problems and determining proper solutions.

• Effectively schedule and manage all on-site inspections, repairs, maintenance, and testing tasks.

• Ability to read blueprints or technical diagrams as provided by the engineering team.

• Use hand tools, power tools and diagnostic tools to make the proper repairs.

• Providing reliable and trustworthy service and customer support during customer home visits.

• Work with local, state, and federal inspectors to assure our homes are built to the proper codes as described in 24 CFR Part 3280 and our DAPIA.

• Follow all federal processes and requirements of the DOT Federal Motor Carrier Safety regulations.

• Operate vehicle in a safe manner and use field automation systems.

• Ensure that all work orders, request for service, and parts forms are properly detailed with required information.

• Provide polite, ethical, and knowledgeable communication to all customers (homeowners, retail team members, facility team members, and the home office support team).

• Cooperate with customer care support staff and share information with the production team to improve the quality of our homes.

• Ensure and promote the satisfaction of our customers through exceptional attention to detail, thorough communication, knowledge of our homes and all components, demonstrate a sense of urgency, and a desire to provide excellent customer service.

• Provide support, knowledge, and input into the Net Promoter Score (NPS) process.

• Build positive relationships with all customers.

• Adhere to and support all Clayton Homes Building Group policies and procedures.

• Work flexible shifts and to adapt to changing work schedules, including being away from home for several days at a time.

Qualifications:

• Minimum of five years of experience in the manufactured home building industry or similar.

• REQUIRED

• Proven ability to diagnose problems and determine the proper solution as designed by the DAPIA.

• REQUIRED

• Successfully learn the programs necessary to complete all job responsibilities.

• REQUIRED

• Strong problem solving skills

• REQUIRED

• Ability to read architectural and engineering drawings and prints

• REQUIRED

• Proven phone and interpersonal skills. Ability to communicate clearly and positively at all levels, including internal and external customers, peers, managers, and the home office.

• Valid Driver's License

• REQUIRED

• Good driving record (Criminal Background Checks / Motor Vehicle Records checks will be performed)

• REQUIRED

• Ability to pass a drug screen and background check

• REQUIRED

• Speak, read, and understand English

• REQUIRED

• Ability to work independently and as a team

• REQUIRED

• High School diploma or GED

• REQUIRED

• OSHA 10 or OSHA 30 Certification - a big plus

• Vocational certifications - a big plus

• Computer literate - a big plus

Physical Demands:

• Must be able to lift and carry up to 80 lbs. and use ladders / steps to enter and exit homes.

• Works in an environment that includes exposure to extreme temperatures.

• Must be comfortable working at heights over 6 feet.

• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.

• Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.

Travel Requirements:

• Extensive Travel - based on needs of the customers and service team, including out of state

Why Clayton?

• Pay: $24/hr to start

• Benefits: Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including 100% company match after one year (up to 6% of your income) to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

• Work/Life Balance: We have a very generous PTO policy that allows team members to start accruing PTO after only 30 days of employment, in addition to 8 paid holidays per year.

• Opportunity for Advancement: At Clayton Homes, we encourage our team members to cross-train and develop their skill set and leadership abilities. We offer tuition reimbursement for team members that choose to further their education in order to grow with Clayton Homes.

• Pride: As Clayton Home Builders, we are proud to build homes and make affordable home ownership a reality for families all over the country.

• Giving Back to the Community: As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

• Peace of Mind: Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.

• Wellness: At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

• Respect: Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Why Clayton?

A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities.

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit

• B00018

Clayton Manufacturing