Field Service Technician

Canon Solutions America Norcross , GA 30071

Posted 2 months ago

OverviewServices and maintains Canon Solutions America supported cut sheet products and certain large format products in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. Responsibilities- Diagnoses routine mechanical and system failures, using established procedures for products on which you are certified.

  • Services and repairs designated equipment, as assigned, to Canon standards and specifications and are successful on those repairs with support as required.

  • Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping.

  • Meets customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs.

  • Properly maintains all technical information, FSR's, Expense Reports and Canon property assigned.

  • Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas.

  • Possesses good customer communication and satisfaction skills.

  • Responsible for maintaining the performance of machines to which you are assigned as the primary engineer.

  • Responsible for maintaining performance at a level which help to achieve the districts overall metric targets. QualificationsTypically requires general education and/or vocational training but little to no experience.

  • Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.

  • Possess a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class.

  • May require some travel (valid driver's license and acceptable driving record necessary.

  • Must be able to work in a 24x7 environment, perform shift work and do on-call rotations (applies to those servicing PPS\LFS equipment).

  • Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company OverviewAbout our Company

  • Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at #CSA Posting Tags#LI-EM1

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician


Posted 1 week ago

VIEW JOBS 4/11/2019 12:00:00 AM 2019-07-10T00:00 <p><strong>The Company</strong></p><p>Our Company is a dynamic, innovative and successful developer of CAD Software and manufacturer of CAM Industrial Equipment, based in Italy.</p><p>As part of our growth strategy and to expand our presence in the North American markets, U.S.-Canada-Mexico, we are opening an office in the Atlanta area. This office will perform Sales, Marketing and Distribution functions, in addition to providing Technical Support to our existing and future Customers.</p><p><br></p><p><strong>The Applicant</strong></p><p>We're looking for a dedicated motivated employee with 3 or more years experience in the repair of industrial machinery and <strong>a working knowledge of electronic and mechanical engineering</strong>. The candidate has to properly represent the Company by developing technical credibility and offering the highest level of customer support.</p><p><strong>Requirements</strong></p><p>The requirements listed below are representative of some, but not all the knowledge, skills and and/or personal abilities needed to qualify.</p><ul> <li><strong><em>Ability to read and interpret mechanical, electrical, electronic prints and other related technical documentation</em>.</strong></li> <li>Strong knowledge of the fundamentals of customer service for both phone and face-to-face interaction.</li> <li>Strong problem-solving skills and ability to work independently.</li> <li>Readiness to work within a flexible work/travel schedule.</li> <li>Readiness to travel to customer sites, nationally and internationally, on a short notice.</li> <li>Fluency in English is mandatory, conversational Spanish would be an asset.</li> <li>PC skills/knowledge</li> <li>Clean driving record and valid driver's license.</li> <li>Ability to pass a drug test and a background check is a must.</li> </ul><p><strong>Essential Tasks and Responsibilities</strong></p><ul> <li>On site installation, start-up and test of machinery purchased by our customers.</li> <li>Conduct training sessions with customer's employees In-house, on-site or by phone.</li> <li>Troubleshoot, repair and support the Company’s equipment by phone, remote connection or on-site.</li> <li>Use our Customer Management Software to track service calls, manage inventory parts and record job tasks.</li> <li>Forward sales leads to the appropriate account manager.</li> </ul> Elitron Norcross GA

Field Service Technician

Canon Solutions America