Field Service Technician - Boston/North Shore

Image Technology Specialists, Inc. Tewksbury , MA 01876

Posted 6 months ago

We're an industry leader that's rapidly growing our Technical Services division, and have an immediate need for professional field service technicians to delight our customers.

It is important that our Copier and Printer Field Service Technicians do these 3 things well:

  • Provide outstanding service to our clients. It is imperative that their printers are working correctly, and that our customers receive top-notch service at all times.

  • Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as on-line and in-house training. A good foundation of electrical and mechanical knowledge will help you learn copier and printer repair quickly.

  • Achieve key productivity goals. This including 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

We're Global Imaging, and we're hiring Production Service Technicians to work for our sister company imageTECH. Xerox is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe in more than 160 countries our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Here's what we're looking for in your background, to make sure this is a mutually great fit:

  • Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as an HVAC technician, Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanical experience,

  • Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! If you're an "always running behind, something's always coming up" person, we'll be honest: this role isn't the best fit for you.

  • Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.

  • Ability to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the work day.

  • Brownie points for A+, MCSE, or MCP certifications and familiarity with networking IT skills, including a firm grasp of IP networking and common IT protocols (SMB, FTP, SNMP, SMTP).

Do you have what it takes? Here's what success looks like in 30 days:

  • You have completed new hire training, and you've built a solid foundation of knowledge of Xerox, our clients, and our customer service culture.

  • You have established a thorough understanding your daily workload, including the energy and positive attitude that it will take to maintain client satisfaction.

  • You have begun to deliver great customer service as you complete calls on copier and printers, with the assistance from your manager or another team member.

  • You have completed at least 50% of the technical training courses on the devices in your portfolio.

  • You have maintained a functional parts and supplies stock to properly support the equipment within your territory.

And here's what success looks like In 60 days:

  • You've completed 100% of the training courses required to fully support the equipment assigned to you.

  • You are actively and correctly completing service calls on printers independently.

  • You've completed your first stock audit with no variance.

.And last but certainly not least, we offer great benefits, including:

  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account

  • Paid time off, plus holidays and personal days

  • 401(k) with generous match

  • The ability to grow! Possible career tracks include Production Technician or Field Service Manager

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Field Service Technician - Boston/North Shore

Image Technology Specialists, Inc.