Field Service Technician

Location: Southern, CA

A global leader in air quality and fluid handling solutions for the energy, industrial, and niche markets, is expanding its team with the addition of a Field Service Technician to its newly acquired business platform located in Tustin, CA, a leading global supplier of membrane-based industrial water and wastewater treatment systems.

Do you have a passion for international travel? This role demands extensive travel, up to 90%, with extended durations (up to 3 weeks) for installing, commissioning, and servicing equipment. Travel accommodations may include ships, offshore platforms, or remote locations with minimal facilities.

Responsibilities:

• Efficiently manage commissioning and startups for all equipment worldwide. Generate daily reports detailing encountered problems, and corrective actions taken, and obtain sign-offs for each job.
• Provide technical support via phone and email to customers and authorized service agents.
• Train authorized service representatives and customers on the proper operation and maintenance of all systems and components.
• Support various aspects, including scheduling, billing issues, labor rates, personnel training, quality, and technical concerns.
• Process daily warranty/non-warranty issues, such as logging in and scheduling Return Authorizations, and handle these issues promptly in accordance with company policies to ensure customer satisfaction.
• Communicate and collaborate with service management on all customer service issues.
• Ensure, track, and monitor customer satisfaction through follow-up emails, phone calls, and visits as needed to maintain a high level of customer contentment.
• Prepare comprehensive reports for service management, covering field service activities, billable hours, parts sales, return authorizations, etc.
• Develop and update operations, maintenance manuals, and service manuals as required.
• Actively promote aftermarket parts, service, and maintenance contracts through our representative network and direct customer interactions.
• Calibrate and/or repair equipment returned from the field.
• Stay informed about new company products and technologies.
• Perform additional tasks and duties assigned by the Director Aftermarket Sales & Service, including but not limited to FAT testing, research testing, and engineering assistance.

Experience and Skills Required:

• Previous technical and mechanical experience is required, with a preference for marine shipboard experience.
• Strong mechanical and electrical aptitude is essential.
• Flexibility with schedule and work hours is required.
• Willingness and ability to travel domestically and internationally for extended periods.
• Trade school education or equivalent experience is preferred.
• Proficient English writing and communication skills are required.

Physical Fitness Requirements:

• Capable of lifting 50 lbs. from the floor to shoulder level.
• Able to carry 50 lbs. up a flight of stairs.
• Able to climb 5-10 flights of stairs.
• Capable of crawling up or down ship's webbing to board support vessels.
• Able to pass helicopter safety training and maintain certification.
• Capable of working in challenging positions under extreme conditions.
• Tasks may include squatting, laying, sitting on the floor, stretching, and working in tight spaces.
• Able to work in high temperatures exceeding 90°F with high humidity.
• Able to work in low temperatures below 32°F.