Field Service Technician

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who You Are

You are an initiative-taking collaborator with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks.

If the above sounds like you, this position might be just what you're looking for!

About The Job

Join our Contherm team as a Service Technician (work remotely anywhere in US), and use your technical skills to provide support to our global customer base. Alfa Laval Contherm products are scraped-surface heat exchangers, designed for heating and cooling operations in the continuous and semi-continuous processing of a vast number of food, health, and beauty products. This position offers overtime pay and bonus potential of up to 5% annually.

As a Part of The Team, You Will

In this role, you will be able to shift gears frequently between customer interaction and equipment maintenance and troubleshooting. You will also have the benefits of a small close knit business atmosphere while at the same time having access to the resources of a global multinational company to support your success.

Provide both field and technical service support for worldwide customer base of Contherm Scrape Surface Heat Exchangers.

• Use product and process knowledge to adequately support troubleshooting initiatives.

• Call on customer base and be the face of Alfa Laval Service.

• Quote and process orders for spare parts, machine repairs and equipment upgrades.

• Provide on-site and remote technical support for Service and Service Sales Engineers.

• Perform equipment mechanical and thermal audits.

• Provide technical training to internal and external partners.

• Support testing and demonstration of Contherm equipment.

Education (degree or years) and/or Certification/Registration:

• High school diploma or GED

Type and Length of Experience:

• 4+ years of relevant technical experience.

• Mechanical application skills, refrigeration system knowledge, electrical controls and troubleshooting, or heat exchange understanding.

Knowledge, Skills, Abilities and Attributes Desired in Candidate:

• Ability to communicate to all levels of customers clearly and accurately.

• Thorough knowledge of tools and testing instrumentation.

• Empathy, Presence, Initiative, Teamwork.

• Self-directed, highly driven, ability to multitask, prioritize workload and responsible.

• Excellent communication and people skills when face to face, emailing and by phone.

• Computer skills, with proficiency in MS Office (Excel, Word, Access, and PowerPoint)

• Customer-oriented mindset

OTHER REQUIREMENTS (i.e., travel, motor vehicle use, etc.)

• Travel will be about 60-75%

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $65,000 - $80,000.

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