Field Service Technician-Albany NY (Dispensed Beverage Equipment Repair)

Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. As a business serving other businesses, we're focused on performing with speed, service, and precision to cook up delicious ideas for our clients both small and large. Satisfy your appetite for an exciting career at Nestlé Professional.

This position is not eligible for Visa Sponsorship.

SUMMARY:

Perform on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities. Provide customer support activities for equipment. Serve as on-site customer contact on technical and service related problems. Instruct customers in proper use and operation of equipment. Assure highest level of customer satisfaction and drink quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive dispatched service calls via dispatcher, cell phone, voice mail or other company methods and ensure prompt response.

• Perform dispatched service calls, diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix, temperature and taste). Assess if equipment can be repaired or make recommendations for replacement.

• Perform preventative maintenance as needed.

• Train customers in maintaining equipment as required. Report any misuse of equipment to supervisor.

• Follow up with account until call is completed and update manager/supervisor, other technicians and dispatcher as necessary to assure customer satisfaction.

• Close out all calls on hand held or with dispatch, upon completion in a timely manner.

• Report all service activities accurately on hand held or invoice/service orders at the completion of every call. Complete and submit all other pertinent information required by supervisor/manager in a timely manner.

• Responsible for maintaining accurate parts and equipment inventories. Maintain specified levels on hand as required.

• Responsible for keeping vehicle clean and organized inside and out and scheduling routine vehicle maintenance.

• Operate and manage company issued vehicle, tools and equipment in accordance to company guidelines.

• Perform receipt of goods for direct shipped parts.

• Support dispatcher in routing and prioritization of calls as needed.

• Travel throughout the region to assist with other projects as necessary.

• Act as liaison between manager and sales team keeping them informed and updated regarding customer concerns.

• Identify areas of opportunities (i.e., flavor changes, new product additions, competitive presence, etc.) as it relates to customer concerns and customer growth activities. Communicate opportunities to manager and sales cross-functional partners as necessary.

• Understanding and completion of all applicable safety programs and processes.

• Other duties as assigned.

QUALIFICATIONS:

• High School diploma and technical school certification required.

• Prior beverage, refrigeration, plumbing and electronic experience preferred.

• Valid driver's license with less than 2 moving violations.

• Basic mechanical aptitude required.

• Must have the ability to apply basic skills and techniques to perform tasks and resolve routine questions and problems.

• Must have basic computer and data equipment skills.

• Flexibility to work on call shifts, weekends and varying work schedules 365 days of year required.

Successful Completion of Following Training Programs

Basic Electrical (circuits, meters, best practice)

Basic Plumbing (fittings, filters, regulators best practice)

Juice Equipment training

Hot beverage training

Soft skills

COMPETENCIES:

Ability and willingness to Learn

Commitment to Excellence

Customer Service Orientation

Safety Awareness

Performance Factors:

Quality (fixed right the first time)

Parts inventory management

Accuracy with both automated and manual tracking methods

Efficiency. Meet Labor Efficiency goals

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move heavy equipment short distances with minimal assistance. Frequently required to lift up to 60lbs.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, caustic chemicals, outside weather conditions, extreme cold, heat, and risk of electrical shock. Frequent exposure to basic cleaning chemicals.

The approximate pay range for this position is $50,000 to $57,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

Requisition ID:

277064

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. As a business serving other businesses, we're focused on performing with speed, service, and precision to cook up delicious ideas for our clients both small and large. Satisfy your appetite for an exciting career at Nestlé Professional.

This position is not eligible for Visa Sponsorship.

SUMMARY:

Perform on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities. Provide customer support activities for equipment. Serve as on-site customer contact on technical and service related problems. Instruct customers in proper use and operation of equipment. Assure highest level of customer satisfaction and drink quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive dispatched service calls via dispatcher, cell phone, voice mail or other company methods and ensure prompt response.

• Perform dispatched service calls, diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix, temperature and taste). Assess if equipment can be repaired or make recommendations for replacement.

• Perform preventative maintenance as needed.

• Train customers in maintaining equipment as required. Report any misuse of equipment to supervisor.

• Follow up with account until call is completed and update manager/supervisor, other technicians and dispatcher as necessary to assure customer satisfaction.

• Close out all calls on hand held or with dispatch, upon completion in a timely manner.

• Report all service activities accurately on hand held or invoice/service orders at the completion of every call. Complete and submit all other pertinent information required by supervisor/manager in a timely manner.

• Responsible for maintaining accurate parts and equipment inventories. Maintain specified levels on hand as required.

• Responsible for keeping vehicle clean and organized inside and out and scheduling routine vehicle maintenance.

• Operate and manage company issued vehicle, tools and equipment in accordance to company guidelines.

• Perform receipt of goods for direct shipped parts.

• Support dispatcher in routing and prioritization of calls as needed.

• Travel throughout the region to assist with other projects as necessary.

• Act as liaison between manager and sales team keeping them informed and updated regarding customer concerns.

• Identify areas of opportunities (i.e., flavor changes, new product additions, competitive presence, etc.) as it relates to customer concerns and customer growth activities. Communicate opportunities to manager and sales cross-functional partners as necessary.

• Understanding and completion of all applicable safety programs and processes.

• Other duties as assigned.

QUALIFICATIONS:

• High School diploma and technical school certification required.

• Prior beverage, refrigeration, plumbing and electronic experience preferred.

• Valid driver's license with less than 2 moving violations.

• Basic mechanical aptitude required.

• Must have the ability to apply basic skills and techniques to perform tasks and resolve routine questions and problems.

• Must have basic computer and data equipment skills.

• Flexibility to work on call shifts, weekends and varying work schedules 365 days of year required.

Successful Completion of Following Training Programs

Basic Electrical (circuits, meters, best practice)

Basic Plumbing (fittings, filters, regulators best practice)

Juice Equipment training

Hot beverage training

Soft skills

COMPETENCIES:

Ability and willingness to Learn

Commitment to Excellence

Customer Service Orientation

Safety Awareness

Performance Factors:

Quality (fixed right the first time)

Parts inventory management

Accuracy with both automated and manual tracking methods

Efficiency. Meet Labor Efficiency goals

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move heavy equipment short distances with minimal assistance. Frequently required to lift up to 60lbs.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, caustic chemicals, outside weather conditions, extreme cold, heat, and risk of electrical shock. Frequent exposure to basic cleaning chemicals.

The approximate pay range for this position is $50,000 to $57,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

Requisition ID:

277064

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Albany, NY, US, 12205

Albany, NY, US, 12205